[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Taco Bell -
Complaint
Review by mailladyturnes_992000 on 2012-11-10
Rating: 
HAINES CITY, FLORIDA -- My husband and I and my 84 year old mother went to your restaurant at 8:30 one evening for a late snack. The temperature outside was only 60 degrees. When we walked in your store, it was like walking into a meat locker. My husband went over to the thermostat and it read 58 degrees. I talked to the manager and she said she was not allowed to make any adjustments with the thermostat. I don't understand why you have to keep your store so cold that your customers are uncomfortable. After we got our food we decided to bag it up and take it home to eat. We could tell that others were uncomfortable also.
Comments:
Posted by Alain on 2012-11-10:
It could be that the temperature is controlled remotely from another location and they are required to set it where the corporate office wants it. Another possibility is that the franchise owner sets the temperature and does not allow the employees or manager to touch it. You can let Taco Bell know about the problem at http://www.tacobell.com/feedback
Posted by madconsumer on 2012-11-10:
often times, chain stores heating and cooling is controlled from the corporate office, and the location cannot adjust it.
Posted by FoDaddy19 on 2012-11-10:
Alain and madconsumer are correct. It's very common for the temperature to be controlled by the home office. The manager can call the corporate office and request that it be changed, but that's not always practical depending on what other duties he/she may need to carry out.
Posted by saj80 on 2012-11-10:
This must be a common issue, as our local Taco Bell is also usually very cool inside.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
