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AT&T Instore Misleading Sales Tactics - IPHONE 4S
IPHONE4S - Complaint
Review by polo7035 on 2012-11-20
Rating: 
CUMMING, GEORGIA -- After being an AT&T customer for 15 years and spending avg $500/per mo.
on multiple I-phones & Uverse, went to the store to discuss what AT&T would do to keep me as their customer. All contracts were expired. AT&T in store manager said AT&T would upgrade one Iphone to a 4S at for $99, no contract, a $30 activation fee that they would reimburse when I received my bill. When I received my bill it had multiple fees for activation, upgrade, etc. Went in person to the store to have the charges reversed and was told that they locked me into a two year contract during the purchase. I make them prove it with a signature and they only showed in internal computer screen that had wording that I licensed a two year contract. The only signature they had on file was when I purchased the phone for $99.00. They agreed to take the phone back but as everyone knows, not easily done when multiple business email accounts are activated on it. Be careful, as these sales tactics are unethical and I plan to report them to the state regulatory commission.
on multiple I-phones & Uverse, went to the store to discuss what AT&T would do to keep me as their customer. All contracts were expired. AT&T in store manager said AT&T would upgrade one Iphone to a 4S at for $99, no contract, a $30 activation fee that they would reimburse when I received my bill. When I received my bill it had multiple fees for activation, upgrade, etc. Went in person to the store to have the charges reversed and was told that they locked me into a two year contract during the purchase. I make them prove it with a signature and they only showed in internal computer screen that had wording that I licensed a two year contract. The only signature they had on file was when I purchased the phone for $99.00. They agreed to take the phone back but as everyone knows, not easily done when multiple business email accounts are activated on it. Be careful, as these sales tactics are unethical and I plan to report them to the state regulatory commission.
Comments:
Posted by samanthasmom on 2012-11-20:
Have you ever upgraded a phone before? When you upgrade your phone, you automatically enter into a contract. This goes for all providers. Did you read what you signed? You sign an agreement when you upgrade. If you chose not to read it, it's on you not AT & T.
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