Sprint HQ Runs Out of Phones and Provides AWFUL Customer Service

Sprint S Galaxy III - Complaint

Review by tellitino on 2012-11-24

Rating:

KANSAS -- I waited 15 minutes to talk to a Sprint Associate at the Sprint store on the Sprint Worldwide Headquarters Campus, to have him tell me that there were only 115 Galaxy phones left and there were 250 plus people in Que. Therefore, they could NOT sale me a phone and/or provide me with a rain-check on this product. The advertisement stated Galaxy S III phones for $49.99, the ad did NOT mention "while supplies last" or "limited supply."

The lack of professionalism and courtesy displayed by Sprint is and has been horrendous! How do you not have enough phones at the Corporate Headquarters while small cities such as Wichita, KS. are telling Sprint customers that they have MORE than enough phones.

For a long time Sprint has shown that they do not care about, nor focus on their CURRENT customers' satisfaction by displaying some of the worse customer service in the industry and chasing new customers as they ignore their existing customers.

In the past I stayed with Sprint due to their competitive pricing. This was the last straw. I have decided to put my money where my mouth is, I proud to say that I am a T-Mobile client! Bye Sprint.