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Overstock.com - Bait and Switch - inferior laptop delivered
Lenovo e535 - Complaint
Review by srg37 on 2012-11-29
Rating: 
Product Details said Lenovo laptop Standard Memory was 4 GB; Maximum Memory of 8 GB. A "Features" box at the bottom of the Product Details listing said "Computer Memory - 8 GB." The listing certainly implied that the version they were selling had been upgraded to 8 GB of memory, in which case it was the best deal I could find on Black Friday. Laptop received only has 4 GB of memory. As far as I'm concerned, they advertised one product and shipped an inferior product. They have offered to refund my money, but since the other Black Friday deals I passed on in favor of Overstock.com are over, I'm screwed.
Company Response:
If you can send me your order information at social@overstock.com , I would love to help you.
Comments:
Posted by CUontheFlipSide on 2012-11-29:
In a laptop, those extra 4g are pretty much irrelevant. If the deal was good, I wouldn't lose sleep over the extra memory, you'd likely never even use it.
Posted by Old Timer on 2012-11-29:
RAM is not that expensive right now. See if they will give you the extra 4GIG for free or at their cost? I remember Overstock does sell replacement and upgrade RAM. How much and for what? Not sure about their selection. If not, try a 2nd market and used memory dealer. You may be able to upgrade at a minimal expense.
This does not get OS off the hook for a poor job of selling, just an option. If you like the laptop , I would keep it and upgrade the RAM.
This does not get OS off the hook for a poor job of selling, just an option. If you like the laptop , I would keep it and upgrade the RAM.
Posted by Bill on 2012-11-29:
Tell them to send you a 4gb chip or two 2gb chips if your machine will accept that configuration.
Ram is farely cheap. You should be able to get 4gb for less than $100.00.
If they refuse tell them to refund you $100.00.
Ram is farely cheap. You should be able to get 4gb for less than $100.00.
If they refuse tell them to refund you $100.00.
Posted by madconsumer on 2012-11-29:
if the laptop is going to be used for video, gaming, or graphic art, the extra 4gb of memory is extremely valuable.
sure sounds like a bait and switch to me.
very helpful review, and voted as such!
sure sounds like a bait and switch to me.
very helpful review, and voted as such!
Posted by trmn8r on 2012-11-29:
It does sound like false advertising, or a mistake. How to determine the difference?
One thing it is not, and that is bait and switch. That is a different animal. I can see how you felt you were baited and switched though.
One thing it is not, and that is bait and switch. That is a different animal. I can see how you felt you were baited and switched though.
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