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Public Storage - Rip Off and Not Professional
Complaint
Review by Natashapierre30 on 2012-12-01
Rating: 
JAMAICA, NEW YORK -- Never again will I ever use Public Storage or tell anyone to use Public Storage. They are a rip off and the property managers are oblivious and have no respect. They speak to you as if you are stupid and have no common sense.
I've beenn a customer of Public Storage since April 2 2012 and every month I have a problem with them. If you don't pay your bill on the first of the month, after the 6th they lock you out of your unit and they tell you that you have to make the payment before you can go in your unit. It clearly states that your unit is month to month and after the 6th is considered late and you will be charged a late fee, not that you won't be able to use your unit.
Due to Hurricane Sandy, I lost my car and have been without lights for 2 weeks and no heat, so I was late with my payment. I called Public Storage to ask them if I can make the payment for October because that's what I can afford at the moment. They told me no, I had to make the full payment for October and November because it's the 1st of the month. I explained my situation to the manager and he told me he just works there and is only doing his job.
I called customer service and the lady whom I spoke with was even more belligerent than the property manager. I finally got the district manager number and called him. He showed some compassion and I was only able to pay for October. Now, I called to pay my November bill it's the same problem all over I called the property manager he said if I can't make my payments on the first I should just move out, if I don't like what he's saying.
Very disrespectful and unprofessional.
I've beenn a customer of Public Storage since April 2 2012 and every month I have a problem with them. If you don't pay your bill on the first of the month, after the 6th they lock you out of your unit and they tell you that you have to make the payment before you can go in your unit. It clearly states that your unit is month to month and after the 6th is considered late and you will be charged a late fee, not that you won't be able to use your unit.
Due to Hurricane Sandy, I lost my car and have been without lights for 2 weeks and no heat, so I was late with my payment. I called Public Storage to ask them if I can make the payment for October because that's what I can afford at the moment. They told me no, I had to make the full payment for October and November because it's the 1st of the month. I explained my situation to the manager and he told me he just works there and is only doing his job.
I called customer service and the lady whom I spoke with was even more belligerent than the property manager. I finally got the district manager number and called him. He showed some compassion and I was only able to pay for October. Now, I called to pay my November bill it's the same problem all over I called the property manager he said if I can't make my payments on the first I should just move out, if I don't like what he's saying.
Very disrespectful and unprofessional.
Comments:
Posted by DebtorBasher on 2012-12-01:
It sounds like the property manager was giving you a break for your situation on the October payment. But, it sounds like he expected you to be able to catch up on the payments for the next month...otherwise you will always be one month behind and he can't make those exceptions for everyone. I understand your situation, but I also understand the manager's as well.
Posted by Natashapierre30 on 2012-12-02:
Thank you for your respond but the prperty manager was not willing to help me at all the district manager was the one that said it was ok for me to pay October bill and a letter was later followed from the district manager stating that due to hurricane sandy all late fees and any customer that went over into a lien will not be charge and November fees will be remove the property manager was not trying to let me make that payment
Posted by At Your Service on 2012-12-04:
I agree with DebtorBasher. It's wonderful that people will help, ultimately though, I can see them still holder the renters to the agreement.
Hopefully everything is working out with you now that you've got their D.M. waiving a month of rent. I would think this would be much better as a 'compliment' to them rather than a complaint.
Hopefully everything is working out with you now that you've got their D.M. waiving a month of rent. I would think this would be much better as a 'compliment' to them rather than a complaint.
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