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PCS Stamps and Coins - Sending Me Unsolicited Coin With Bill
Complaint
Review by chevere on 2012-12-01
Rating: 
NORWALK, CONNECTICUT -- I ordered a supposedly BU Morgan Silver Dollar from PCS Stamps and Coins several months ago. I finally received the coin which was sent in a plastic encapsulated coin holder with the designation of BU by a nondescript coin company. Two days ago, I received another UNSOLICITED Morgan Silver Dollar, also encapsulated, with a designation of BU-they also sent a bill of $90.00 for the coin which I never requested in the first place!! This company which advertises in many coin magazines fails to stipulate that any order from them will result in receiving additional coins without your knowledge.
Comments:
Posted by Amy on 2012-12-02:
All you need to do is return the second unsolicited coin and let them know you do not wish to keep or pay for the second coin and do not wish to have additional coins sent or billed.
Posted by trmn8r on 2012-12-02:
Thanks for warning us.
Although the first reply states "all you have to do is return..." the unsuspecting customer shouldn't have to put up with guff like this.
Although the first reply states "all you have to do is return..." the unsuspecting customer shouldn't have to put up with guff like this.
Posted by At Your Service on 2012-12-02:
If, in fact, PCS Stamps and Coins cannot show proof of any order, federal mail laws allow you to keep the shipment without paying.
I would start by calling them, nicely but professionally asking them for the proof of order. Either they will be able to show you made a mistake of initiating the order without realizing it, in which case you will need to request the process of returning it. If they cannot show proof, I'd send a certified letter disputing the charge and requesting they not contact you further. Based upon the Fair Debt Collections Act, they have to discontinue all communications with you.
Best of luck and let us know how things turn out.
I would start by calling them, nicely but professionally asking them for the proof of order. Either they will be able to show you made a mistake of initiating the order without realizing it, in which case you will need to request the process of returning it. If they cannot show proof, I'd send a certified letter disputing the charge and requesting they not contact you further. Based upon the Fair Debt Collections Act, they have to discontinue all communications with you.
Best of luck and let us know how things turn out.
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