Lowe's - Most ATROCIOUS customer service experience ever!
Online Order Pick-Up - Kreg Pocket-Hole Jig - Complaint
MIRA LOMA, CALIFORNIA -- The most atrocious customer service I have EVER experienced! Every associate I spoke with was completely rude. I had placed on online order, so I decided to just pick it up and never come back again.
To top it all off, as I walked through the back entrance near the lumber section, a female associate (≈5'6" Latina, Brunette, no glasses; working the lumber section's register @ 4:30PM~5:30PM TUE 12/04/2012) stopped me and asked if I had picked-up my order (a Kreg Pocket-Hole Jig) from the front desk. I said "yes, why?" She took the jig from me and picked up a phone and directly called and questioned VERY RUDELY while in my face if someone had picked-up the order from the front desk. When verified, she didn't apologize or say ANYTHING, she dropped the jig back onto the counter and went back to doing nothing and pretending I wasn't there. And no, I did not dress or look shady, I just came from work in fact, and did nothing to merit the treatment (I'm Asian, so you can't even pull the discrimination card).
Thanks to this experience, I will make sure to never, EVER return to ANY Lowe's location ever again, and I will advise every single friend, relative, and business associate to avoid all Lowe's stores. A company that will hire and retain employees like these obviously does not care about their customer service at all, and deserves no business from anyone with any dignity.