[X]
Write ReviewJump to 
5
Helpful
Votes
Votes
Lowe's - Most ATROCIOUS customer service experience ever!
Online Order Pick-Up - Kreg Pocket-Hole Jig - Complaint
Review by harrisonchu88 on 2012-12-05
Rating: 
MIRA LOMA, CALIFORNIA -- The most atrocious customer service I have EVER experienced! Every associate I spoke with was completely rude. I had placed on online order, so I decided to just pick it up and never come back again.
To top it all off, as I walked through the back entrance near the lumber section, a female associate (≈5'6" Latina, Brunette, no glasses; working the lumber section's register @ 4:30PM~5:30PM TUE 12/04/2012) stopped me and asked if I had picked-up my order (a Kreg Pocket-Hole Jig) from the front desk. I said "yes, why?" She took the jig from me and picked up a phone and directly called and questioned VERY RUDELY while in my face if someone had picked-up the order from the front desk. When verified, she didn't apologize or say ANYTHING, she dropped the jig back onto the counter and went back to doing nothing and pretending I wasn't there. And no, I did not dress or look shady, I just came from work in fact, and did nothing to merit the treatment (I'm Asian, so you can't even pull the discrimination card).
Thanks to this experience, I will make sure to never, EVER return to ANY Lowe's location ever again, and I will advise every single friend, relative, and business associate to avoid all Lowe's stores. A company that will hire and retain employees like these obviously does not care about their customer service at all, and deserves no business from anyone with any dignity.
To top it all off, as I walked through the back entrance near the lumber section, a female associate (≈5'6" Latina, Brunette, no glasses; working the lumber section's register @ 4:30PM~5:30PM TUE 12/04/2012) stopped me and asked if I had picked-up my order (a Kreg Pocket-Hole Jig) from the front desk. I said "yes, why?" She took the jig from me and picked up a phone and directly called and questioned VERY RUDELY while in my face if someone had picked-up the order from the front desk. When verified, she didn't apologize or say ANYTHING, she dropped the jig back onto the counter and went back to doing nothing and pretending I wasn't there. And no, I did not dress or look shady, I just came from work in fact, and did nothing to merit the treatment (I'm Asian, so you can't even pull the discrimination card).
Thanks to this experience, I will make sure to never, EVER return to ANY Lowe's location ever again, and I will advise every single friend, relative, and business associate to avoid all Lowe's stores. A company that will hire and retain employees like these obviously does not care about their customer service at all, and deserves no business from anyone with any dignity.
Comments:
Posted by At Your Service on 2012-12-06:
I've never minded a store or associate that does things to protect losing products to shoplifting. In fact, I consider it a way of keeping their costs down. They don't know me, so there's no reason for them to believe I wouldn't shoplift.
Posted by trekkieaw on 2012-12-06:
I agree with you bro. Having worked at Home Depot for less than a month, these home improvement stores seem to hire a lot of jerks that have a poor attitude towards coworkers and customers.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
