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Sears - Enraged
not selling product for sale - Complaint
Review by Kerr.com on 2012-12-06
Rating: 
TROY, MICHIGAN -- I went to the mall with my husband to go pay on my Sears bill, while we were there we decided to look around, My husband bought 3 pairs of pants that were on sale and spent around 80.00. I found a nice sweater on the clearance rack marked down from 24.00 to 14.40. When I went to the register they had a hard time ringing it up they eventually called for help after the 3-rd try with no luck. Someone came he checked the tag said it wasn't for sale, it was to be shipped back to the company, I let him know that it wasn't the only one back on the floor, he didn't seem to care and there was no apology or anything, very poor service and very unsatisfied customer. I would like to hear from you as to what you will do in the future if this problem occurs again, If the answer is nothing Sears will be going out of Business very soon. Debora Kerr Nov. 19-th. Warren MI. Kerr.com@Comcast.net.
Comments:
Posted by Alain on 2012-12-06:
Deborah, PLEASE remove your email address and full name from this review. This is a public web site and you should not put your personal contact information on this or any other public web site. As for contacting Sears, try giving them a call at 1-800-549-4505. Trying to do it through their web site is a nuisance since it will take an inordinate amount of your time to wait while a bunch of videos and ads load up before you can even get to their contact information. Thank you for warning your fellow consumers about this poor Sears shopping experience, by the way!
Posted by At Your Service on 2012-12-06:
I'm of you're same opinion. The smart thing would have been to process the sale and taken proper care of the customer.
Posted by SearsCare on 2012-12-06:
Kerr.com
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your recent experience. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. My name is Liz with the Sears Social Media Support Team and we are a single point of contact for escalated concerns. I see that you have included your contact information in your post and I will forward this information over to our Sears Cares team for contact. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your recent experience. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. My name is Liz with the Sears Social Media Support Team and we are a single point of contact for escalated concerns. I see that you have included your contact information in your post and I will forward this information over to our Sears Cares team for contact. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
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