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Value City Furniture - Bad Service
Plantation Cove Bedroom Set - Complaint
Review by Rolofondren on 2012-12-19
Rating: 
CALUMET CITY, ILLINOIS -- I bought a white Plantation Cove bedroom set from Value City Furniture. It was delivered dirty and damaged. They sent someone out to patch it up even the mattress had dirt spots on it. The bed pole had a big crack in it and the serviceman stated he would report.
I waited nearly a month & no one called regarding the replacement.
The headboard starting turning yellow and the bed posts. The manager offered to replace the headboard but before it was done front of the bed started turning yellow. The servicemen came to replace the headboard and put up the canopy. The canopy was badly damaged and the new replacement pole had a crack in it. The other pole that came with it was yellowing. The manager agreed to have the furniture picked up the next day. He also agreed to take it off my account.
I just received my statement and it is there. "I don't even have the furniture"!
I waited nearly a month & no one called regarding the replacement.
The headboard starting turning yellow and the bed posts. The manager offered to replace the headboard but before it was done front of the bed started turning yellow. The servicemen came to replace the headboard and put up the canopy. The canopy was badly damaged and the new replacement pole had a crack in it. The other pole that came with it was yellowing. The manager agreed to have the furniture picked up the next day. He also agreed to take it off my account.
I just received my statement and it is there. "I don't even have the furniture"!
Comments:
Posted by At Your Service on 2012-12-20:
Whether they needed to take back the furniture, to me, may be in question. They sound great that they did. This is probably just a financing error and, I would bet, could be corrected through a simple call.
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