[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Frigidare/Electrolux Commercial Upright Freezer - Do Not Purchase Any Frigidare/Electrolux Products
Never Any Service - Complaint
Review by jalcst62 on 2012-12-23
Rating: 
GREENUP, KENTUCKY -- We purchased a Frigidaire/Electrolux commercial upright freezer in 2011 at a cost of $2100.00. The first one, yes first one, was leaking cold air around the top of the unit. The service repair came to our house and looked under the gasket around the door. The screws in the door facing had been tightened down so tightly that it cracked the plastic lining. Well we had to order another freezer and when it arrived we transferred all our food to this unit, and after several days noticed ice on the inside of the freezer, it looked like a large frozen water fall. We called the Frigidaire/Electrolux company and they called a local refrigerator service and they would not come here because that stated, the Frigidaire/Electrolux would not reimburse for their service. Well it is December 2012 and we have yet to get our freezer serviced. Our packages of food adhere to the back of the freezer where the ice is located and it is almost impossible to retrieve these without tearing open packages.
So I am letting all my Facebook friends and all my e-mail contacts know what poor appliances this company is selling to the public.
DO NOT PURCHASE ANYTHING MADE BY THIS COMPANY.
So I am letting all my Facebook friends and all my e-mail contacts know what poor appliances this company is selling to the public.
DO NOT PURCHASE ANYTHING MADE BY THIS COMPANY.
Comments:
Posted by At Your Service on 2012-12-23:
I've got a considerable amount of background on appliances. And, with respect, I really like Frigidaire based freezers and refrigerators. They can break, but I find that they have a good quality overall.
I would begin by contacting the retailer you purchased the unit through. They should be able to aid you in getting someone out for servicing.
If you're somewhat mechanically inclined, I can give you some basic instructions as to commonly resolve the issue.
The process of automatically defrosting the freezer is relatively simple. The defrosting occurs down the back side of the freezer and drains into a small hole in the back of the unit. Underneath this hole is a small plastic tube which drains down to a small pan close to a fan, evaporating the moisture. What has happened is the tubing has become plugged, backing up the water and ice.
To fix the issue, use a hair dryer to heat up the line and confirm it is clear. To insure this shouldn't happen again, trim this tube to just enough length to get the water to said pan. Sometimes these lines are too long and can more easily create the backup of water/ice.
That should do it. Best of luck and let us know how things turn out.
I would begin by contacting the retailer you purchased the unit through. They should be able to aid you in getting someone out for servicing.
If you're somewhat mechanically inclined, I can give you some basic instructions as to commonly resolve the issue.
The process of automatically defrosting the freezer is relatively simple. The defrosting occurs down the back side of the freezer and drains into a small hole in the back of the unit. Underneath this hole is a small plastic tube which drains down to a small pan close to a fan, evaporating the moisture. What has happened is the tubing has become plugged, backing up the water and ice.
To fix the issue, use a hair dryer to heat up the line and confirm it is clear. To insure this shouldn't happen again, trim this tube to just enough length to get the water to said pan. Sometimes these lines are too long and can more easily create the backup of water/ice.
That should do it. Best of luck and let us know how things turn out.
Posted by CPolk on 2012-12-26:
I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Please let us know if there's anything we can do in the future. At Electrolux, we stand firmly behind our products and services, and we certainly understand the value and importance of our customers. When the opportunity should arise where you are able to share your personal experience with others through one-on-one conversations, social media, or in your community, we would be most appreciate of a recommendation for our company and the Electrolux brand.
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Please let us know if there's anything we can do in the future. At Electrolux, we stand firmly behind our products and services, and we certainly understand the value and importance of our customers. When the opportunity should arise where you are able to share your personal experience with others through one-on-one conversations, social media, or in your community, we would be most appreciate of a recommendation for our company and the Electrolux brand.
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
