[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Insiders Secrets About Jiffy Lube
Sales, Services, Training, & After Service Customer Care
Review by imashtr on 2013-01-01
Rating: 
ANYTOWN, TEXAS -- Employee training is done by a company trainer with little actual automotive maintenance or repair experience. The employees themselves have to figure it out on the fly while using your vehicle as a learning experience. Store sales are done on a "DOB" (Dollar Over Base) basis. The base is for example the basic $34.99 oil change. The dollar over part is determined by corporate, for example $30. The ticket average is then determined to be $34.99 + $30, or $65. At the end of the day if 100 cars roll through, there better be $6500 in sales in the till. This is why the employees push the extras so hard. If they don't push sales, & there is always unnecessary items being pushed, they won't have a job.
The ideal situation is getting $61 out of the customer & not breaking anything while doing it. With the training provided, & the skill of the average employee, this is not possible. So what happens when something is damaged? They are taught to try & hide the damage, & then blame it on someone or something else when they return. This usually involves blaming the customer for something when it was out of Jiffy Lube's sight. Stripped oil pan plugs are always the other place's fault they took it to if there is no customer history, or infrequent customer history. If something major is broken, making the vehicle inoperable, they will tell you not to take it anywhere until they view it first. Then they sit & wait you out. When you tire of this & have it towed it somewhere to be looked at, they will blame the damage on that place.
The Jiffy Lube business motto is maximum profit, minimum expense, & admit to nothing. That is why you read all of the horror stories that have happened. Now it should all make sense. Oh, not to forget about minimizing expenses, payroll is part of that. Cheap salaries, & sending people home, or not scheduling enough employees to keep the store operating efficiently is one way of keeping labor budget costs down.
If you work for Jiffy Lube & are an honest person, forget about working for them for long. They will find a way to get rid of you, either by write ups for incidents that never happened, or by framing you for something so that HR can cut you loose. They will then try to find a used car salesman type (profits first above all, the hell with actual mechanical skill) to fleece the customers & keep the profits rolling in. You've been given an inside look at the industry, & hopefully learned something from it. Oh, one more thing. Google "Jiffy Lube problems" & look at the dot com site that comes up. You can either read it or leave your experience there.
The ideal situation is getting $61 out of the customer & not breaking anything while doing it. With the training provided, & the skill of the average employee, this is not possible. So what happens when something is damaged? They are taught to try & hide the damage, & then blame it on someone or something else when they return. This usually involves blaming the customer for something when it was out of Jiffy Lube's sight. Stripped oil pan plugs are always the other place's fault they took it to if there is no customer history, or infrequent customer history. If something major is broken, making the vehicle inoperable, they will tell you not to take it anywhere until they view it first. Then they sit & wait you out. When you tire of this & have it towed it somewhere to be looked at, they will blame the damage on that place.
The Jiffy Lube business motto is maximum profit, minimum expense, & admit to nothing. That is why you read all of the horror stories that have happened. Now it should all make sense. Oh, not to forget about minimizing expenses, payroll is part of that. Cheap salaries, & sending people home, or not scheduling enough employees to keep the store operating efficiently is one way of keeping labor budget costs down.
If you work for Jiffy Lube & are an honest person, forget about working for them for long. They will find a way to get rid of you, either by write ups for incidents that never happened, or by framing you for something so that HR can cut you loose. They will then try to find a used car salesman type (profits first above all, the hell with actual mechanical skill) to fleece the customers & keep the profits rolling in. You've been given an inside look at the industry, & hopefully learned something from it. Oh, one more thing. Google "Jiffy Lube problems" & look at the dot com site that comes up. You can either read it or leave your experience there.
Comments:
Posted by ok4now on 2013-01-02:
Excellent post. I have never trusted these fast oil change facilities. One look at the employees makes me very dubious of their mechanical abilities. As you mentioned I don't want my car used for training purposes. For this reason I change my own oil so I know it's done right. I use the Mobil 1 full synthetic (purchased at Costco) and a quality oil filter. Total cost about $30 bucks. This would easily be double at Jiffy Lube and they would use a junk filter. Customer beware.
Posted by trmn8r on 2013-01-02:
This doesn't surprise me in the least.
I change my own oil. I can't imagine running a business based solely on changing car fluids, and making a sufficient profit. I also can't imagine telling someone I will change their timing belt, if my training is only how to change oil.
Thanks for the post - it confirms my suspicions about this kind of outfit.
I change my own oil. I can't imagine running a business based solely on changing car fluids, and making a sufficient profit. I also can't imagine telling someone I will change their timing belt, if my training is only how to change oil.
Thanks for the post - it confirms my suspicions about this kind of outfit.
Posted by jonthethird on 2013-01-03:
My company uses a local garage, who is also one of our customers, for vehicle maintenance. I remember when using Jiffy Lube, they always tried to sell an air filter, even when the existing one was close to brand new. Upsale is their business model.
Posted by Jiffy Lube International on 2013-01-09:
Hi - Here at Jiffy Lube we strive to ensure drivers have a worry-free experience. That’s why every Jiffy Lube service center technician is required to complete an award-winning Jiffy Lube training program - a program so extensive, that Jiffy Lube is the only company in the fast lube industry to earn the distinction of being an Automotive Service Excellence (ASE) Certified Training Provider. This extensive curriculum, called Jiffy Lube University (JLU), combines state-of-the-art computer-based instruction, supervised on-the-job training, and proficiency testing to help Jiffy Lube technicians become skilled in providing comprehensive preventive maintenance care.
In addition to that, if you do have a specific service center experience you’d like to discuss, please feel free to reach our customer service here at jiffy-lube-customer-service@shell.com. We appreciate your feedback and would like to hear from you!
In addition to that, if you do have a specific service center experience you’d like to discuss, please feel free to reach our customer service here at jiffy-lube-customer-service@shell.com. We appreciate your feedback and would like to hear from you!
Posted by imashtr on 2013-03-16:
Here comes the magical talk that's supposed to make consumers believe that ASE Certification actually means something today, especially when JL is doing the certification. The computer training is no more than an interactive DVD that explains how to create the illusion of being semi-professional by tucking in your shirt, making sure your pants aren't hanging low, wearing the cap with the bill facing forward, not fiddling with the radio stations while in the vehicle, making sure not to get grease on the interior,scratch the exterior paint, etc. Basically trying to teach common sense to those who don't have any. That's hardly real training, and you admit that the training is done on the job. Is the JL CS number still not being picked up because every call coming in is trouble? JL should get in to writing spin for politicians. Anyway, for people reading this, when you're at your favorite local repair garage, ask them how much collateral damage business comes in from JL oil changes.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
