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Travelocity Are Thieves and Crooks

Complaint
Review by eastockill on 2013-01-11
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
They double booked us on the same flight. When I called, they said it was their error and that they would reverse charge. After a week and no charges being reversed I called and was told "we can't do anything call the airline" I had already spoken to the airline who assured me it was a Travelocity error. Travelocity then said they would credit our flights (344/per person x 2 = $688) but that they charged a fee and that we would each receive a credit for $54!!!!!!!!!
What a joke. Highway thievery right there at its finest.
Comments:
Posted by trmn8r on 2013-01-11:
I followed the complaint to the end, and then it terminated abruptly.

If you were due a refund of $344, and only received $54, I assume you asked for an explanation. What was it?
Posted by Soaring Consumer on 2013-01-12:
Dispute the duplicate charges with your credit card company.
Posted by At Your Service on 2013-01-12:
I don't know why one wouldn't dispute said charges. It seems like a simple problem to solve.
Posted by Marissa H on 2013-01-29:
Hi. We’re sorry for the problems you’ve experienced and want to help. Please send an email with your Trip ID to mediacustomercare@travelocity.com.
Regards, Marissa H, Travelocity

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Travelocity:
Overall Rating:StarHalf starEmpty starEmpty star