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Frigidaire - An Impotent Company With a Worthless Warranty - Buyers BEWARE!!
Washing Machine
Review by ldroog on 2013-01-22
Rating: 
CHAPEL HILL, NORTH CAROLINA -- We purchased a Frigidaire washing machine 6 months ago through HH Gregg and the motor is out. We called HH Gregg who then referred us to Frigidaire since it is still within warranty. Frigidaire gave us the names of three third party service companies since they don't perform their own service. We called and no one was available for 5-8 days.
We went with the 5 days instead of 8 and when the representative called to perform service on the 4th day (yes, one day earlier than scheduled) and were not able to get a hold of us, they cancelled the appointment that we scheduled!!! They can't get to us until day 6! When I called Frigidaire again to better understand the terms of the warranty and 3rd party obligation, they told me they have no control of their schedules!!! So if the 3rd party doesn't have time for 4 weeks, you are left waiting for that period folks.
I was further informed that the first visit doesn't even guarantee the repair, that often times it's a diagnostic visit only, then they order parts, then schedule a second visit!! The last straw was when I was told that the service companies prioritize appliance calls and that a refrigerator would take precedence over a washing machine..(obviously the representative has no exposure to a large athletic family of boys) When I asked to speak with a supervisor to understand under what conditions and exchange or refund would be granted, I was told the supervisor would not speak to me until I explained exactly what the issue was!!!
Resolute and unsatisfied, I tried to call HH Gregg to see if I had purchased the Premium Service contract if that would make a difference. I was informed that HH Gregg will mandate that the manufacturer repair the unit before their "Premium Service" entitlements kick in.
Don't waste your money on any Frigidaire product or the Premium Service. Both are completely useless.
We went with the 5 days instead of 8 and when the representative called to perform service on the 4th day (yes, one day earlier than scheduled) and were not able to get a hold of us, they cancelled the appointment that we scheduled!!! They can't get to us until day 6! When I called Frigidaire again to better understand the terms of the warranty and 3rd party obligation, they told me they have no control of their schedules!!! So if the 3rd party doesn't have time for 4 weeks, you are left waiting for that period folks.
I was further informed that the first visit doesn't even guarantee the repair, that often times it's a diagnostic visit only, then they order parts, then schedule a second visit!! The last straw was when I was told that the service companies prioritize appliance calls and that a refrigerator would take precedence over a washing machine..(obviously the representative has no exposure to a large athletic family of boys) When I asked to speak with a supervisor to understand under what conditions and exchange or refund would be granted, I was told the supervisor would not speak to me until I explained exactly what the issue was!!!
Resolute and unsatisfied, I tried to call HH Gregg to see if I had purchased the Premium Service contract if that would make a difference. I was informed that HH Gregg will mandate that the manufacturer repair the unit before their "Premium Service" entitlements kick in.
Don't waste your money on any Frigidaire product or the Premium Service. Both are completely useless.
Comments:
Posted by CPolk on 2013-02-14:
Hello Idroog - I apologize for the inconvenience and concerns this washer has been causing you. I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter. Please let us know if there's anything we can do in the future. At Electrolux, we stand firmly behind our products and services, and we certainly understand the value and importance of our customers. When the opportunity should arise where you are able to share your personal experience with others through one-on-one conversations, social media, or in your community, we would be most appreciate of a recommendation for our company and the Electrolux brand.
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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