[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
DirecTV - Rude CSRs, Poor DVR Service Inflexible Long Contract
Television Service - Complaint
Review by Lexivore13 on 2013-01-24
Rating: 
MILWAUKEE, WISCONSIN -- I have been a DirecTV subscriber since June of 2012.
I have had problems with service from both the satellite and their employees from the beginning. Shortly after I signed on with them I found that I needed additional equipment for another TV in my house. I received an additional box after a week which I self installed only to find that it was defective and I had to order another one for 200.00 out of pocket. I found that I was unable to watch DVR'd programs on any of my other TV's if someone in the house was already watching a DRV'd program. In order to do this I would need an additional DVR and I would have to sign a new 2 year contract. I decided to leave it as it was. It still bugs me but, whatever.
A few months ago we lost service to the DVR and it had to be reset losing all recording including some family appearances. Sad to see those go but hard drives do that sometimes. I called customer service and they offered no recompense not even a credit for the outage. Customer service was continually rude and at times I felt that they egged me on and were trying to make me more angry so they could have an excuse to hang up on me.
I decided I needed to reduce my bill because the service isn't worth $100+ especially if it doesn't work as I expected. After several hours of rude customer service and hard sell I was finally able to get my bill down to about $80.
The final straw came last week when I decided to drop down to bare minimum because I don't want to pay them a penny more than I have to. After canceling my last 2 premium channels I found that my previously DVR'd programs were all erased again even though when I cancelled my other premium channels those programs had remained on the DVR. After speaking to 3 different CSR's the message was essentially "too bad, so sad" and I asked to have a supervisor contact me and was told I would be contacted within 72 hours. Still nothing from these deadbeats.
I still have 16 months on my contract but as soon as my taxes come in I will be happy to buy out my contract and I will never do business with these creeps again. DO NOT USE DIRECTV!~
I have had problems with service from both the satellite and their employees from the beginning. Shortly after I signed on with them I found that I needed additional equipment for another TV in my house. I received an additional box after a week which I self installed only to find that it was defective and I had to order another one for 200.00 out of pocket. I found that I was unable to watch DVR'd programs on any of my other TV's if someone in the house was already watching a DRV'd program. In order to do this I would need an additional DVR and I would have to sign a new 2 year contract. I decided to leave it as it was. It still bugs me but, whatever.
A few months ago we lost service to the DVR and it had to be reset losing all recording including some family appearances. Sad to see those go but hard drives do that sometimes. I called customer service and they offered no recompense not even a credit for the outage. Customer service was continually rude and at times I felt that they egged me on and were trying to make me more angry so they could have an excuse to hang up on me.
I decided I needed to reduce my bill because the service isn't worth $100+ especially if it doesn't work as I expected. After several hours of rude customer service and hard sell I was finally able to get my bill down to about $80.
The final straw came last week when I decided to drop down to bare minimum because I don't want to pay them a penny more than I have to. After canceling my last 2 premium channels I found that my previously DVR'd programs were all erased again even though when I cancelled my other premium channels those programs had remained on the DVR. After speaking to 3 different CSR's the message was essentially "too bad, so sad" and I asked to have a supervisor contact me and was told I would be contacted within 72 hours. Still nothing from these deadbeats.
I still have 16 months on my contract but as soon as my taxes come in I will be happy to buy out my contract and I will never do business with these creeps again. DO NOT USE DIRECTV!~
Comments:
Posted by Jim on 2013-05-08:
I began training as a csr for directv and bailed a third of the way through the training. Customer service is largely handled by a company called national electronics warranties (NEW) which has now merged with and will be known as Assurion. Never give them your credit card number. They will make use it to collect "unpaid balances" if you cancel any services and will tell you that since you allowed them to use it once therefore you have given them permission to use it again in the event you wish to cancel their service. They have no room to negotiate since they are not directv employees and are only allowed a small amount of credits they are allowed to give each month. They are discouraged from offering these credits and will always try to upsell you warranties and equipment or upgraded packages that will cost just a little more each month. Soon you find yourself paying well over what you had intended and when you try to put the brakes on the process your credit card is charged so they can collect what you owe them. If you have used a credit card with them close the card account before you cancel. Good luck with these bloodsuckers. Jim
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
