[X]
Write ReviewJump to 
6
Helpful
Votes
Votes
Direct TV - Billing Add Ons Without Permission
Complaint
Review by truckrlawr on 2013-01-26
Rating: 
ADELL, WISCONSIN -- Just saw my bill this month with a $5.99 charge for Monthly Protection Plan that had been added to my account in November. Never ordered it. When I called, the only way I got them to credit the money back was when I threatened to file a complaint with Wisconsin Consumer Protection. Customer service representative was rude and would not transfer me to Customer Retention Department, ended up with a Billing Supervisor. Kept putting me on hold, expecting that I would get tired of waiting and hang up. WATCH YOUR BILLING---------they add stuff you never ordered or agreed to add.
Long time customer, and, this is the way they treat you..........
Long time customer, and, this is the way they treat you..........
Comments:
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
