Direct TV - I feel like I was deceived, and sold a product that doesn't work

Complaint

Review by jdjones87 on 2013-02-02

Rating:

FLAGSTAFF, ARIZONA -- I feel like I was deceived: I was sold the product under the bases that if for some reason (or any reason) I need to get out of the contract that I could talk to the satellite salesman and he could get me out of it without having to pay anything. A Summary of he said would be: "they will try and give you a hard time, but just get ahold of me and you won't have to pay anything to cancel." He seemed like a great guy. But as it turned out I started a new job teaching at a University while I am pursuing more education, and frankly the product didn't work half the time, so I decided I wanted to cancel. I couldn't get ahold of James, I called many times. So I called up direct TV and they told me it was going to be a $380 cancellation fee. They didn't care that it didn't work, I kept on telling them that the dish wasn't accessible (it's up about two stories high on the side of my building) and ice would get on it. So I realized that I wasn't going to get reception for months (because there is ice for months here, also they said that something else was wrong, they man said it was a funny error signal they were getting.) So they were going to send someone out to fix it, but they said it would be $50 dollars or I could sing up for an extra $8 a month for free repairs. I didn't want to sign up for anything more and I didn't want to pay the $50. So I cancelled and paid them the money, I thought it was interesting how they added the last month's bill into the cancellation fee when for a month and a half I didn't have service. The worst part was that I received phone calls from the salesman telling me to package everything up and send it back or it was going to be another 200 and something, but it wasn't him... IT WAS A MACHINE!! with that classic machine woman's voice.

I also got tricked into paying more because they bump up the price if you don't cancel some channels after 3 months. So for a couple of months I was paying 70 something dollars until I went and checked. I hate having to aways check my bank site to see if people are taking the right amount. Anyway it was a bad and I lost a lot of money, but I'm glad I don't have to deal with them anymore.