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The Dump - Poor Customer Relations
Blanket - Complaint
Review by sexysexymrt on 2013-02-12
Rating: 
ATLANTA, GEORGIA -- I'm a business man who decided to kill some time before my next duty so I decided to stop by the dump in Atlanta. When I got there I looked around a bit and found myself in the clearance area were I noticed a pile of blankets all the same price but different colors. There was one blanket I noticed that matched my colors in my bedroom but this blanket was missing the price. A worker told me the price should be the same as the others but he went and spoke to a lady over the department who was on break in the break area eating and just off the top of her head without seeing it she tells him to tell me $40 more than the other blanks. I asked to speak to her cause this made no since to me and she comes out with an attitude and says "its because its bigger" I say "no" its the same, so I walk back to clearance and measure it next to the others and guess what it was the same size. Moments later she comes racing up behind me and I showed her that that was not accurate and she says its because its a better color. I said im going to find the store manager this makes no since. So I find the store manager and right away he acts defensive and I tell him about the situation and he acts real rude, short, and condescending and then tells me that its because of the date so I look at the dates and the one I wanted said 2009 and the other at a lower price said 2011 so I point that out. He says, well we don't go by that date, I say, there is no other date so again where is this mystery price coming from. He storms off and says I'll just look it up in the computer and I said that would have made more since to do that before you'll made up a price. As he was looking up the real price, another associate comes up to me an ask if I had got my previous needs met, and as i'm talking to her, the store manger jumps in and threatens to kick me out if I didn't shut up and I told him she asked and its our private conversation and he wasn't in it. The store manager then gets on his cell phone and calls security and upon his arrival they converse in the corner and the security waits to the side. Then the store manager walks up to me with some papers and im thinking at that time he's going to tell me the price so I can buy it and leave, instead he walks up to me and starts off with 'first of all blaw blaw blaw and this and that',trying to pick and argument to escalate the situation. I then tell him I don't need the back lash all I need is the price cause I know what you are trying to do, he says , "well you can just get the hell out of my store" and then told the security to escort me out. I've since called customer service twice and after almost 3 weeks I still haven't got the call back I was promised.
Comments:
Posted by Store Manager on 2013-04-20:
The reality of the customers visit and scene he caused in the store is much different that he is portraying.
On Saturday at around 3:30 pm on 2/2 I was assisting a sales associate in the bedding department. Once we finished another sales associate indicated that a customer wanted to speak to me. I introduced myself and asked how I could help him. He said that he wanted to buy two throws from the clearance department and “that old b...h back there tried to charge me more for one of them” he said that one was $49 and the other was $79, but the one she said was $79 had no tag on it so she was making that up. I indicated to the customer that it was not necessary or appropriate to use vulgarity. Furthermore I would look up the sku and determine how old the piece was as they were progressively marked down based on their age. I also showed him another throw that was exactly the same as the one he selected at $49 on our sales floor, not the clearance department that was at full price of $149 based on it being just received. He said ok. I then walked from the bedding department into the business office as the kiosk’s in bedding were occupied. As I was entering the sku’s into storis to determine the receiving date of the purchase orders he came up to the counter. He told me that the manufactures tag said it was 2 years old and that it was clear that I was trying to lie to him. I again informed him that the markdown pricing was based on when we received it, not when it was made. I then told him that it would just take me another minute to obtain the data necessary to make the decision on price. At that point he said “you don’t know who your dealing with, I’m a dr. I will buy this place and fire you, you little peon” . There were customers at the register to my right. I informed the customer again there was no need to be vulgar and abusive. I also stated that if he were to act in a polite and professional manner, that I would be more than happy to help him, however if he continued to be vulgar and make a scene I would have no choice but to have him escorted out by security. Our Business Office Manager walked up next to me and asked him how was everything, he proceeded to bash me and use vulgarity. He then put his sunglasses on and said he was not interested in anything I had to say and to just give him the information. At that point I called our Loss Prevention Manager and asked him to come to the counter. I printed out the receiving dates on the PO’s and saw him approach the business office. I walked over to him and informed him of what had transpired. He asked if I wanted him to be removed from the premises. I said give me one more opportunity to see if I can get through to him. He stood by. I approached the customer with the reports and told him that it was not necessary to be rude or cause a scene and that I have the information needed to determine the price. He responded with “shut up and give me what I want”. I then turned to the LP Manager and asked him to escort the customer out of the building. He did in fact do that and on the way out the customer turned to me and said “you f.....g fat punk a.. little b...h” then said “your mama’s a b...h also”. The LP Manager guided him out of the building where he continued to make a scene. The customer then drove his car up to the front door of the store, rolled down his windows and continued to make a scene and insult our LP Manager.
I spoke with Brenda Evans, the sales associate that dealt with him in the clearance center. Brenda indicated that both of the throws had tags on them and that the customer stated “I’m not paying a cent more than $49 for each of them” he then state “I’m done with you peon, I’ll go find a manager that will give me what I want” upon leaving the clearance department, the customer pulled off the $79 price tag and shortly after approached me claiming there was no tag on it.
I did capture and save his escapades on camera to my laptop.
I was more than patient with the individual and gave him multiple opportunities to act appropriate. Having someone removed from the store is always our last resort and we have only had to act on that on a few occasions where individuals have acted in a vulgar, violent or abusive manner.
On Saturday at around 3:30 pm on 2/2 I was assisting a sales associate in the bedding department. Once we finished another sales associate indicated that a customer wanted to speak to me. I introduced myself and asked how I could help him. He said that he wanted to buy two throws from the clearance department and “that old b...h back there tried to charge me more for one of them” he said that one was $49 and the other was $79, but the one she said was $79 had no tag on it so she was making that up. I indicated to the customer that it was not necessary or appropriate to use vulgarity. Furthermore I would look up the sku and determine how old the piece was as they were progressively marked down based on their age. I also showed him another throw that was exactly the same as the one he selected at $49 on our sales floor, not the clearance department that was at full price of $149 based on it being just received. He said ok. I then walked from the bedding department into the business office as the kiosk’s in bedding were occupied. As I was entering the sku’s into storis to determine the receiving date of the purchase orders he came up to the counter. He told me that the manufactures tag said it was 2 years old and that it was clear that I was trying to lie to him. I again informed him that the markdown pricing was based on when we received it, not when it was made. I then told him that it would just take me another minute to obtain the data necessary to make the decision on price. At that point he said “you don’t know who your dealing with, I’m a dr. I will buy this place and fire you, you little peon” . There were customers at the register to my right. I informed the customer again there was no need to be vulgar and abusive. I also stated that if he were to act in a polite and professional manner, that I would be more than happy to help him, however if he continued to be vulgar and make a scene I would have no choice but to have him escorted out by security. Our Business Office Manager walked up next to me and asked him how was everything, he proceeded to bash me and use vulgarity. He then put his sunglasses on and said he was not interested in anything I had to say and to just give him the information. At that point I called our Loss Prevention Manager and asked him to come to the counter. I printed out the receiving dates on the PO’s and saw him approach the business office. I walked over to him and informed him of what had transpired. He asked if I wanted him to be removed from the premises. I said give me one more opportunity to see if I can get through to him. He stood by. I approached the customer with the reports and told him that it was not necessary to be rude or cause a scene and that I have the information needed to determine the price. He responded with “shut up and give me what I want”. I then turned to the LP Manager and asked him to escort the customer out of the building. He did in fact do that and on the way out the customer turned to me and said “you f.....g fat punk a.. little b...h” then said “your mama’s a b...h also”. The LP Manager guided him out of the building where he continued to make a scene. The customer then drove his car up to the front door of the store, rolled down his windows and continued to make a scene and insult our LP Manager.
I spoke with Brenda Evans, the sales associate that dealt with him in the clearance center. Brenda indicated that both of the throws had tags on them and that the customer stated “I’m not paying a cent more than $49 for each of them” he then state “I’m done with you peon, I’ll go find a manager that will give me what I want” upon leaving the clearance department, the customer pulled off the $79 price tag and shortly after approached me claiming there was no tag on it.
I did capture and save his escapades on camera to my laptop.
I was more than patient with the individual and gave him multiple opportunities to act appropriate. Having someone removed from the store is always our last resort and we have only had to act on that on a few occasions where individuals have acted in a vulgar, violent or abusive manner.
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