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ProFlowers.com - Missed Valentine's Day Delivery
Flowers and Customer Service Response - Complaint
Review by kjh697 on 2013-02-14
Rating: 
SAN DIEGO, CALIFORNIA -- Confirmed orders for wife and daughter a week ago for delivery on Valentine's Day. On Valentine's Day at 1041am, received a curt email from ProFlowers saying that they were sorry but they couldn't fill the orders, but would "expedite" delivery. It's a little hard to expedite an order when it's already late.
Called their 800 number to complain and was told, "we're so sorry for the inconvenience, but we took too many orders and hope to deliver your flowers within a couple of days." Asked to talk with a supervisor, was put on indefinite hold for 25 minutes, then transferred to "Alice in Los Angeles." Alice assured me that the orders would be delivered today. They weren't ever delivered.
When I called again, they said that they were, "so sorry." I agreed that they are so sorry ..... so sorry in fact that I will NEVER use them again and go out of my way to tell others of my bad experience with their service and lack of concern.
Called their 800 number to complain and was told, "we're so sorry for the inconvenience, but we took too many orders and hope to deliver your flowers within a couple of days." Asked to talk with a supervisor, was put on indefinite hold for 25 minutes, then transferred to "Alice in Los Angeles." Alice assured me that the orders would be delivered today. They weren't ever delivered.
When I called again, they said that they were, "so sorry." I agreed that they are so sorry ..... so sorry in fact that I will NEVER use them again and go out of my way to tell others of my bad experience with their service and lack of concern.
Comments:
Posted by Obsfucation on 2013-02-14:
Did you get your money back?
Posted by yoke on 2013-02-14:
It is still early, they could still get them out.
Posted by trmn8r on 2013-02-15:
Personally, I would never use one of these high profile 1800 flower services. The web is replete with complaints about them.
My preference is to go the old fashined route, and call the florist directly in the area of the recipient. It doesn't have the panache and ease of using a smart phone to order online, but it remains more reliable.
My preference is to go the old fashined route, and call the florist directly in the area of the recipient. It doesn't have the panache and ease of using a smart phone to order online, but it remains more reliable.
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