Sprint - Refuse to Cancel Early Termination Fee

Customer Service - Complaint

Review by thumper743 on 2013-02-14

Rating:

HATTIESBURG, MISSISSIPPI -- In Oct 2012, I put 2 phones on my account, one of which was to be a "hardware swap" with an IPhone. In Nov, when I got my bill, there were over $300 in charges in China. I contacted Sprint and they determined the phone was in fact in China. In Dec, another $300 was charged to my account and in Jan, almost $60.00. Finally, toward the end of Jan, 2013, they reversed the China charges, but charged me $30 a month for Nov, Dec, and Jan. They also advised I would have to pay a $340 early termination fee.

I had already sent them a copy of a work order from Best Buy showing there was supposed to be a "hardware swap on the number. I talked with a customer service manager last week and she said I would not have to pay the fee. This Monday, I got my bill and there was the $340. I talked with another manager and she advised "no one" in Sprint could authorize the cancellation of the $340. I have been a customer for over 13 yrs and spent well over $20,000 during that period.