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Don't purchase products made by Whirlpool
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Review by Bscherk on 2013-02-17
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BENTON HARBOR, MICHIGAN -- I purchased a Kitchenaid (made by Whirlpool), French Door, bottom freezer, stainless steel refrigerator in June, 2012. Seven months after purchase, the freezer stopped working. I am now without a freezer, waiting for a part that is on "back order" until Mar. 5. Whirlpool's compensation was to extend my warranty by 4 months. Meanwhile, the unit runs continuously trying to cool a freezer that will not freeze. I dread seeing my next electric bill. Of course, all of the food in the freezer had to be thrown out. What I wouldn't give for an ice cube...or two. I wish I had read the reviews prior to purchasing. Afraid I am now "stuck" with this defective $2000 refrigerator. I have purchased Whirlpool products in the past (washers and dryers) and have always been happy. Obviously the quality of the products, along with the quality of the company have deteriorated since the "early days". I would never purchase another Whirlpool product.
I guess I should be grateful that in updating my kitchen, only the refrigerator was a Whirlpool product. The rest of the appliances are GE. Should have stuck with GE for the frig, but wanted an inside water dispenser. I am paying the price....
I guess I should be grateful that in updating my kitchen, only the refrigerator was a Whirlpool product. The rest of the appliances are GE. Should have stuck with GE for the frig, but wanted an inside water dispenser. I am paying the price....
Comments:
Posted by Bill on 2013-02-17:
Have a Whirlpool dishwasher and it's great.
Quiet, efficient and does a great job cleaning.
I wouldn't write the whole line of appliances off for one bad experience.
Before buying the dishwasher I consulted the appliance repair guy who had done work on my previous dishwasher what brand to buy.
He said Whirlpool, they're less prone to problems, have less plastic inside to break and if they do break they're easier to fix.
I'm satisfied with Whirlpool.
Quiet, efficient and does a great job cleaning.
I wouldn't write the whole line of appliances off for one bad experience.
Before buying the dishwasher I consulted the appliance repair guy who had done work on my previous dishwasher what brand to buy.
He said Whirlpool, they're less prone to problems, have less plastic inside to break and if they do break they're easier to fix.
I'm satisfied with Whirlpool.
Posted by trmn8r on 2013-02-17:
The quality of kitchen appliances has declined in the last decade. There are complaints about all brands, which reflect this. You mention GE - my GE appliances are 18 years old and have always worked great, but I hear different about their current offerings.
I believe they are now making appliances to last SEVEN YEARS. They make cars that have expected lives of twice that. What's up with this?
I believe they are now making appliances to last SEVEN YEARS. They make cars that have expected lives of twice that. What's up with this?
Posted by WP2008 on 2013-02-18:
Hello Bscherk. My name is Melanie and I am a representative with KitchenAid. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CustomerServicesScoreboard.com), your user ID name (Bscherk), your phone number, your address, the full model and serial number, your ticket number (33158), and email the requested information to KitchenAid.Digital@kitchenaid.com. We would be happy to review your concerns further. Sincerely, Melanie.
Posted by Mary Klein on 2013-02-20:
Yes, I agree with all the reports. The Whirlpool does not provide good quality in its appliance. I had bought french door w/ bottom freezer on July 4, 2010. However, after one year later, the freezer has built frost. The result is poor quality the bottom freezer door is not aligned correctly. No one can fix it. Terrible Terrible Whirlpool ! I don't know where I can file complaint it.
Posted by WP2008 on 2013-02-27:
Hello Mary Klein. My name is Amber and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (Mary Klein), your phone number, your address, your ticket number (34385), the model and serial numbers, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Amber.
Posted by Kate on 2013-03-04:
Whirlpool used to be a good product. Now not so much. I have a washer that we purchased in 2010. They had to come out in 2011 and replace the load sensor.Now it is doing the Exact same thing again.
The only thing they'll say is you should buy an extended warranty. Huh? No, you should make a machine that might last longer than 2 years I think. Now I'll be replacing this washer with something that works, after researching other brands.
The only thing they'll say is you should buy an extended warranty. Huh? No, you should make a machine that might last longer than 2 years I think. Now I'll be replacing this washer with something that works, after researching other brands.
Posted by Lynn on 2013-05-07:
Have a Kitchenaide Range. This is the third one and it is worse than the first two. It is the double oven. Terrible quality!!
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