Sears - Cooktop

Posted by SearsCare on 2013-02-20:

babe.ft, we would like to apologize for the trouble you encountered with your cook top, and for the poor customer service you received after reaching out to us for help. We understand how discouraging this situation can be for you the customer and we would like to see what we can do to help. Please send the following information – contact #, screen name (babe.ft), phone # used at time of purchase to smadvisor@searshc.com .

Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support

Posted by CrazyRedHead on 2013-02-21:

Never believe the salesman, there only trying to get you to buy and will tell you what you want to hear. Go by what is written in the warranty paperwork that you receive.

Posted by SearsCare on 2013-02-22:

CrazyRedHead:
Please accept our apologies if we have let you down in any way. We'd like to speak with you and find out specifically how we can help you. My name is Susan with Sears Social Media Support Escalations team. We want to make sure that everything that can be done to help you has been done. Please send the following information – contact #, screen name (CrazyRedHead), phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support