Sears - Roof Leaking

Posted by trmn8r on 2013-02-24:

Let us know what happens when you ask for warranty repair. Sounds like a poor installation, but it is impossible to know without more details or a picture.

Posted by SearsCare on 2013-02-27:

Dear trucker10,

Hi, my name is Trent and I'm with the Sears Cares Team. Please accept our apologies for the troubles you are experiencing with your roof leaking. We can certainly understand how this is an important concern since a leaky roof has the potential for further frustrations. We would like the opportunity to assist you with resolving this quickly and to your complete satisfaction. Please send the following information – contact #, screen name (trucker10), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Thank you,

Trent A.
Social Media Moderator
Sears Social Media Support

Posted by RStone on 2013-05-13:

I have had my roof replaced in 2011 too. I have just noticed 2 large leaks in one of the upstairs bathrooms. The contractor used by Sears was extremely superficial and unreliable - hope they do not send the same to fix the mess. I wish I kept my old 13 old roof that has never leaked- prevention does not always work to your benefit!

Posted by SearsCare on 2013-05-13:

Dear RStone,

Thank you for bringing this to our attention and our apologies for the leaks you have located in your upstairs restroom. Sears prides itself on providing the highest quality products and service and we would like to connect you with a dedicated Senior Case Manager at our executive office who can research and assist you. Please send the following information – contact #, screen name (RStone) phone # used at time of purchase to SMAdvisor@searshc.com

Thank you,

Mario G.
Social Media Moderator
Sears Social Media Support