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Philips - Sonicare Toothbrushes Not What As Advertised. Poor Customer Service Support.

Complaint
Review by rsockwell on 2013-02-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I owned the Sonicare EssenceToothbrush which was suppose to be one of the upper end lines of it's toothbrush products. It lasted less than a year and a half be fore it would not charge or turn on. I bought the Xtreme brand of Sonicare and it lasted less than two months before it stopped working. It would run for only a few seconds and turn off. When I called the company their attitude was quite non concerning and very unhelpful. The offered to replace the less expensive product but not the product that I paid the higher price for. The manager I spoke to presented a non-concerned attitude and basically told me to take their offer or not.

They would not replace the more expensive product. I will never buy another Socicare product again.
Comments:
Posted by madconsumer on 2013-02-24:
i too have found these rechargeable toothbrushes to not last long.
i use a sonic spinbrush, and have for a couple of years now. mine is not the rechargeable type, but one with replaceable batteries. the toothbrush cost around $20 at walmart.

http://www.spinbrush.com/Products_SpinbrushSonic.html?gclid=COKMl56Vz7UCFQjNnAodcT0A-A


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Philips Electronics North America:
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