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Netspend - Crooks
Prepaid Card - Complaint
Review by jones_d43 on 2013-02-24
Rating: 
AUSTIN, TEXAS -- I also got my refund put on Netspend card at recommendation of turbo tax and the day I got the refund of 8100 I withDrew some money and paid a few bills and the next day my card was blocked by Netspend said they needed to verify my id. They wanted dl, ss card, w2 and utility bill faxed to them and my card would be released in 6 hours, so I sent what they wanted and it was not enough even though every time I call they verify me with last four of ssn, said would take 48 hours that was on 2/10 on 2/13 said would be another 1 to 2 weeks.
Got pissed and closed account said would take 20 days to get check. Called today and check was returned to IRS so they say have no idea who to contact now to see where my money is, if anyone call help please need help....
Got pissed and closed account said would take 20 days to get check. Called today and check was returned to IRS so they say have no idea who to contact now to see where my money is, if anyone call help please need help....
Comments:
Posted by Jeff on 2013-02-25:
Wow. Thanks for the heads up. Seems like Netspend needs to get it together.
Posted by NetSpend on 2013-02-26:
We are very sorry to hear about the problems you experienced.
Please send your information to feedback@netspend.com and we will make sure this is addressed.
Thank you,
NetSpend
Please send your information to feedback@netspend.com and we will make sure this is addressed.
Thank you,
NetSpend
Posted by wattamutt on 2013-03-01:
Had the same problem only I was using mine for direct deposit also. Went to a car auction to buy a car.. The froze
my account- I call them up- all I hear is "suspicious purchase".. Huh? They ask me to send some very sensitive information about myself then say its going to take 2 business days to clear up- ok. I wait the required time and call they closed my account and sent the damn money back to the Irs! What am I goin to do about my paycheck that's going out 2mmr? How am I going to buy pampers for my daughter? how am I goin to get bus fare to get to work?? I called them numerous numerous times nobody could explain to me why even after I sent the required documents they asked for- they STILL closed my account! They are dealing with human beings here with families and children who depend on that money that is in those accounts to survive! I dont know what im goin to do now- this is really an unnecessary hardship for me and my family
my account- I call them up- all I hear is "suspicious purchase".. Huh? They ask me to send some very sensitive information about myself then say its going to take 2 business days to clear up- ok. I wait the required time and call they closed my account and sent the damn money back to the Irs! What am I goin to do about my paycheck that's going out 2mmr? How am I going to buy pampers for my daughter? how am I goin to get bus fare to get to work?? I called them numerous numerous times nobody could explain to me why even after I sent the required documents they asked for- they STILL closed my account! They are dealing with human beings here with families and children who depend on that money that is in those accounts to survive! I dont know what im goin to do now- this is really an unnecessary hardship for me and my family
Posted by michael on 2013-03-29:
Netspend did the same to me , I opened and activated a card , my state refund was deposited , I was allowed to use that money and the account for 3 weeks , as soon as my federal return hit the account they froze it over 7k missing , netspend says they sent it back to the IRS and the IRS says they dont have , I am ready to call the FBI to see if they can find it!
Posted by David on 2013-04-07:
Im currently experiencing similar problems...I had my refund deposited used my card for 2 days then they locked my account I sent them all the information needed to unlock my account and now They keep telling me 48 hours,48 hours Ive spoken to several people including supervisors and a manager of customer service still no help..They assure me that my account will be unlocked tomorrow Monday 8th but we will see.Im very upset and would never reccomend anyone use this company.I think everyone should get a lawyer and file a lawsuit against them to show them you cant treat people like this!!
Posted by Anthony on 2013-05-02:
Netspend did the same thing to me. Put a block on my account, I sent in my id, ss card, and pay stub. after telling me many lies about not receiving it, it being too dark blah blah, I sent in utility bills as well. Once they had no more lies to tell me, they told me that they had sent it back to the IRS. Has anyone received there money after they sent it back to the IRS?
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