Hardees Informative

stupid drive thru customers 2 - drive thru

5
Helpful Votes
Posted By: darkquill1616 on 2/5/2006

I am a hardees drive thru employee at a hardees in Kentucky. I will not say any more than that as I do not want to lose my job or have burgers thrown back in my face. With all due respect to the patrons of the company that I work at there are a few things a costomer of a hardees drive thru should remember when ordering food.

1.

Drive thru employees are people too. I am sure that when most genuinely nice people go through the drive thru they tend to forget that and only see the emplyee as a person who gets the food out to them in preferably a short amount of time. I am a drive thru employee, but I am also a twenty year old college student trying to pay her tuition on minimum wage so she can be a therapist. Some of us have kids a husband or wife just like you. Please treat us like people. If we don't get your food out as quickly as you would like we really are sorry.

2. Please remember that a drive thru emplyees goal is to get your food out quickly and prepared correctly. We are not stupid and we do not mess up on purpose. There are a few things you can do to help us speed up:

a. speak clearly at the box it is hard for us to hear your order sometimes (mayo sounds a lot like tomato over a cheap speaker)

b. don't change your mind a lot (we type things as you speak and every time we delete something we have to get a manager to do it for us)

c. If you want just a cheeseburger without the combo meal don't say number one or combo without the fries and drink just say cheeseburger. When you say number one we have to call a manager, delete the combo and type in the cheeseburger. This take TIME.

d. Hardies sells several different cheeseburgers. Only one of our buttons say cheeseburger. If you want a thick burger say thickburger. If you want a quarter pounder say quarterpounder.


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    User Discussion - Add your 3 cents!


    anti-idiot (02/05/2006)      
    Good for you! It is so refreshing to see a review from the other side for a change. Drive thru customers always seem to be seeking preferential treatment.

    miketech (02/06/2006)      
    Great tips and thanks. Answer one last question please. Why would anyone go through all that for minimum wage? I respect the food workers of America. I use to be one and it's not worth the money.

    RVRBOATKNG (02/06/2006)      
    In answer to Miketech. I know in our son's case he was also going to college and food service was one job that allowed him the flexible hours he needed to go to school and study. He paid most of his own way as well as bought his own car. He has a great career now and has alot of respect for all that he has and had to work for.

    ejack053824 (02/06/2006)      
    Wonderful post!! Too bad there are morons out there who make your job difficult. Keep up the good work! :)

    Mad Eye Moody (02/06/2006)      
    Excellent post. Makes us all think, huh.

    Mad Eye Moody (02/06/2006)      
    Bring the frisco burger back (Not just that burger on the sour-dough) and me and Ejack will pay the rest of your tuition.

    just_say_no_to_stupidity (02/06/2006)      
    Don't apologize to the customers! That's all we need is to inflate fast-food diners' egos.

    darkquill1616 (02/07/2006)      
    I go though it because I go to school in a very small town with few jobs. A lot of students never actually get to get a job where I go, and I apologize, but it is not up to be to bring back the frisco burger.

    indianhill (02/13/2006)      
    Bravo!!! I am an Arbys drive thru employee. I get so genuinely ticked off at the stupid way people order their food and then wonder why the order is wrong. Remember to slow down when you order. Don't talk so fast and TURN OFF THE DIESEL TRUCKS.

    ejack053824 (02/20/2006)      
    Indian...tell the SOB to turn off his truck or he won't get shyt from you.

    steph1234 (02/20/2006)      
    Hi, I am a superviser for hardees, and I think that my pay of only $5.35 per hour is unfair. The other supervisers make $7.00 or more per hour. I do just as much work if not more.So why is it that I am at the bottom of the hill?

    ryanwhr (12/05/2006)      
    Good Job!!!!! An order can only be made correctly if it is ordered correctly. Dont go to Wendys and order a regular cheeseburger and get annoyed when the employee asks if you would like jr. or a single. Dont order a frosty from McDonalds. Hardees does not sell McNuggets! Don't change your order at the window. Keep your kids quiet when you are ordering. Speak loud and clear. Dont ask for extra condiments that are usually charged for at the window and expect to get them for free. Don't treat the employees like crap, cause they don't have to take it from some jerk they don't know. Get your act together America. Trust me, Fast food wo... more >>

    runaway (05/28/2007)      
    Excellent points! I hope your letter changes at least a few customer's attitudes toward employees!

    weeeeezyfbaby1 (10/08/2009)      
    I work at Hardees in Anoka,MN and I've come to realize certain things just tend to make me so mad.
    1. Don't come through drive thru and not know what you want.
    2. Don't ask if there is honey mustard or bbq sauce in the bag if you ordered a urger and didn't ask for it .
    3. Don't order your food, then after you've sat down and waited for your food come up and ask for curly fries and expect to get them for free, we'll charge you for them. And while your at it, don't ask if it's too late to get a shake instead of a pop. It is.
    4. No disrespect to foreign people but if you have a really strong accent, don't go through drive thru... more >>

    LadyScot (10/08/2009)      
    Anyone who works fast food has my respect and sympathy. I worked taco Bell when I was young and it was a hard job being so busy.

    Back then though people didn't act stupid. Nowadays they have a ME complex and sometimes make me want to knock their block off lol. I work in customer service so I know what you mean. Remember, it only lasts as long as your shift.


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