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Frigidaire doesn't stand behind their products
Dishwasher - Complaint
Review by pettfamily on 2013-02-28
Rating: 
Got to tell everyone about my experience with Frigidaire. A few years back we purchased a dishwasher from Frigidaire and within 2 months it was not working. They wanted to come fix it but I insisted a new one. They came out to replace it and that one would not run at all. We thought third times a charm but again we had issues, the bottom was busted and water went everywhere. Again they replaced it and much to our surprise we are having issues again.
We purchased a stainless steel one not only for the durability but for looks. This week I noticed that the stainless steel was peeling from the front. How does stainless steel peel? Again we called the company and they have no explanation as to why or how this could happen and said they would not help resolve this issue. You would think a company as big as they are not only would produce great products but would stand by them as well.
Frigidaire is not customer oriented at all and I would encourage everyone not to buy any of their products as well as Electrolux as they are one in the same.
We purchased a stainless steel one not only for the durability but for looks. This week I noticed that the stainless steel was peeling from the front. How does stainless steel peel? Again we called the company and they have no explanation as to why or how this could happen and said they would not help resolve this issue. You would think a company as big as they are not only would produce great products but would stand by them as well.
Frigidaire is not customer oriented at all and I would encourage everyone not to buy any of their products as well as Electrolux as they are one in the same.
Comments:
Posted by trmn8r on 2013-02-28:
Kitchen appliance quality in general has gone down hill.
Posted by leet60 on 2013-02-28:
It may be stainless steel paint instead of true stainless steel, this could definitely peel.
Posted by CPolk on 2013-03-05:
Hello pettfamily,
On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.
As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.
I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.
As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.
I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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