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Dish Network - Why should I pay to fix their equipment, if I don't get to keep the equipment?
Dish Network Dish or Receiver - Complaint
Review by luvzforplay on 2013-03-02
Rating: 
ORMOND BEACH, FLORIDA -- I have used Dish Network for about 12 years now, I am aware that all the equipment I am using is the property of Dish Network and not mine to keep only to use, as I pay to receive the signal to be able to watch channels on my television. Recently I have been getting blackouts on my television with messages saying total signal loss. I called Dish Network and after doing their trouble shooting I was told that there was most likely a problem with their dish receiver and that I would have to pay their repairman $99.00 dollars for a repairman to come to my home to fix their receiver so that I can continue to pay them around $90.00 a month to receive the signal that I contracted for.
I was told by a gentleman with I.C.C. When I inquired several months ago when something similar happened that since I am paying to receive the signal it was the responsibility of Dish Network to make sure the signal was available to me when needed and since I do not own the equipment and have to turn it in to Dish Network when I quit Dish, that I was not responsible for repairs for their equipment. But it is their responsibility to make sure I can receive the signal or it is them who are violating the agreement.
I was told by a gentleman with I.C.C. When I inquired several months ago when something similar happened that since I am paying to receive the signal it was the responsibility of Dish Network to make sure the signal was available to me when needed and since I do not own the equipment and have to turn it in to Dish Network when I quit Dish, that I was not responsible for repairs for their equipment. But it is their responsibility to make sure I can receive the signal or it is them who are violating the agreement.
Comments:
Posted by madconsumer on 2013-03-02:
they are always finding new ways to suck money out of people. sounds like a scam to force a customer to pay for equipment the customer does not own, nor is allowed to keep when service is cancelled. and if the equipment is not returned, they will take a payment at will from your bank account or credit card.
with my comcast cable, if the equipment fails or has issues, i simply return it to the cable office and exchange it free of charge.
very helpful review, and voted as such!
with my comcast cable, if the equipment fails or has issues, i simply return it to the cable office and exchange it free of charge.
very helpful review, and voted as such!
Posted by Jeff on 2013-03-04:
Exactly Mad, makes absolutely no sense. Its their equipment that is faulty and want to charge the customer for their equipment? Sounds pretty ridiculous to me. If I was the poster, I would tell them Im canceling service and finding a new carrier. But Im sure they would find some reason to charge them something anyway.
Posted by CheriT @ DISH Network on 2013-03-06:
Hi, my name is Cheri Torres and I work on the Social Media Team at DISH. I can definitely understand your frustration with this cost. Leasing our equipment is not unlike leasing a car. When you lease a car you are still required to pay for the maintenance on the car. I would be more than happy to review your account and see what I can do to help! Can you please either PM me here or email me at Cheri.Torres@Dish.com with your account number or phone number on the account? I look forward to assisting you!
Cheri Torres
Social Media Representative
DISH L.L.C.
Cheri.Torres@Dish.com
Cheri Torres
Social Media Representative
DISH L.L.C.
Cheri.Torres@Dish.com
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