Office of Attorney General - State of Florida Complaint - repairing of two rca 32 inch tv's
ST AUGUSTINE, FLORIDA -- In June of '05 I bought two 32 inch RCA tv's at Wal-Mart in St Augustine FL for $250.00 each. One for me and one for my son. First mine broke down on the 4th month I owned it. It started turning on and off all by itself (even in the middle of the night), doing autosearch over and over. Turning the power off or using the remote won't stop it, I have to pull the plug out of the wall. I contacted Thomson and after many phone calls they agreed to in addition to the parts pay $80.00 toward the labor. I finally found someone to fix it, they had it for about two weeks brought it back with a bill for $300.00. I knew I shouldn't have paid it and told them to keep it but I was sick of having no tv. Right after they brought the tv back and I went to use it, it started doing the same exact thing. I don't know what they did but they didn't fix it. So back they come and get the tv again. They told me there would be no charge. I finally called them today because they have had it now over a month and say they are waiting on parts and that I am responable for the labor again. I then called RCA and they will allow me another $80.00 toward the labor which is nice but I can't afford the rest of the balance. Fixing the tv is not cost effective. I could of went out and bought a brand new one (different brand though) cheaper than what it is going to cost me. Now just yesterday the second tv started the same thing. This is ridiculous. These two tv's that I paid 250.00 each for are going to end up costing me over a 1000.00. I am not a rich person, I live on a fixed income and can not afford all these repair bills. Not to say I have been without a tv for about 2 months time total. This model should of been recalled, from what the repair man told me it is very common in this model. Maybe this is why Wal-Mart is selling them so cheap. What am I suppose to do now? The second one needs to be fixed now. All I get from RCA/Thomson is a run around.
To help keep me as a potential future customer, I would like the following:
I would like a full refund for both tv's and a refund for the repair work that didn't fix it so far, and they can keep thier tv's. Marvin's TV Repair in Jacksoville Florida is suppose to be the authorized dealer in the area. They are the ones who have my tv.
At the very least I would like a response from your company regarding this incident. Thank you for your time.