Home Depot Complaint

Installation of water heater - water heater/installment of water heater

6
Helpful Votes
Posted By: jarhead01 on 3/10/2006

Location: san diego (balboa & genneese), CA

I gary Kneeland purchased a new water heater from home depo (balboa and genneese) san diego ca. and purchased and installation of that water heater the same day to be installed on the same day.
Well everything was going ok on the installation so I left my house manager of the house in control and told both (house manager) and (instaler) that when the installation was finished the installer was too go to my house manager when completely done and ready too leave and he would pay him (california metro plumbing) as I had too go to home depo for a christmas tree, and then too sears for a carpet cleaner.
Well too my suprise I came home and checked with my house manager (flooding in hallway and all bedrooms) then I went into master bedroom where the water was running and overflowing from my masterbathroom sink.
I called home depo while standing in an inch of water and they said there was nothing they could do about it!
It took exactly 1 week to file the claim whit home depo which the plumber denied.

then colonial insurance (3rd party insurance company) for the plumber and it has been a hassle ever since.
I was deprived of christmas and $3500.00 to repair my home from flooding caused by home depo and it's third party sub contracted labor.
My claim started on dec.19,2005 and has not been resolved as of this time (03/10/2006.
If your thinking of home depo (DONT DO IT) it's not worth the hassle or aggrivation your going too go through (in shotty craftmanship, and incompitence!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
totally disatisified customer
Gary Wayne Kneeland
3580 conrad ave.
san diego ca.,92117
ph#858-200-7676

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    User Discussion - Add your 3 cents!


    UrFriendlyPirate (03/11/2006)      
    I doubt I'd ever leave my home while an unknown contractor was doing an install for me. So much of this labor is subbed out to save money, who knows how much experience they have.

    miketech (03/11/2006)      
    Whenever I innstall hot water heaters what you described is my worst fear. I did hook one up to drain once, went to lunch and come back and it was still draining. I forgot to turn off the water to the water heater. Fortunatley the guys working next dor noticed it and tunred it off. The lady thought it was funny and no real harm done.

    tander (03/12/2006)      
    I've heard too many horror stories about Home Depot to let them install anything in my home.

    dsmith68 (03/14/2006)      
    Always amazed when people leave contractors alone to work. I stay in the home, check in the room every 10 minutes and check everything when they say the work is completed.

    jarhead01 (03/15/2006)      
    well inexperience got me this time! Even though I had a house manager in charge that ment nothing! I still suffered a great deal of damage that was not my fault or my house managers fault, and it should not take 3 to 4 months to financially settle this claim. I have provided witness and taped testimony along with pictures and cash receipts, what seems too be there major malfunction. I will never leave my home during an installation or repair in my home and will never use home depo or any of it's affiliates!
    thank you all for your reviews and advise it is very helpful. stuff like what happened too me with home depo is called the fleecing of t... more >>

    consumeradvocate12 (04/10/2006)      
    I am sorry Home depot has done thi sto you. As a fellow consumer all we can do is voice are experiances and warn others not to do business with a company that outright abuses their customers! Good luck in your case.

    consumeradvocate12 (04/10/2006)      
    I am sorry Home depot has done thi sto you. As a fellow consumer all we can do is voice our experiances and warn others not to do business with a company that outright abuses their customers! Good luck in your case.


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