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Ygnition cable Complaint - The worst cable company that i have ever seen - cable tv service
cable tv service - Complaint
DFW AREA, TEXAS -- About 6 months ago I moved into an apartment complex that has a contract with ygnition network for their cable services. Unfortuantuly when I moved in I did not have the money to get satalite due to what the apartment complex wanted me to pay extra to be allowed to have it.At the time my only options were to either get ygnition or have no tv at all(I can't pick up locals here without cable)so I went with ygnition. According to their customer service, there is only one tecnition for every 200 mile radis so if your cable goes out it takes a week to get it fixed and every time that they have to come out to fix something with it, you loose channels! To make matters even worse I finally had the money to get satalite through dish network but as it turns out ygnition gets their services through dish network. I am really a ygnition cable subscriber but due to the way ygnition sets it up it shows that my address is a business one and that I have service through dish network but I don't so now i can't get new service through dish network! Because of this I had to get my grandmother to put dish network in her name just so that I can get their service! To top it all off I am paid up till the end of the month with ygnition but due to their lack of tecnitions, they have to come a little early and when I asked for a refund for the time that I will not be recieving that I have alredy paid for they refused to give it back to me because I did not give them 30 days noticed! They sure did not tell me that when I signed up for their service! Whatever you do, if you move into an apartment complex who has a contract with Ygnition Network do NOT use them! Borrow the money and get satalite otherwise you will get nothing but a headache from this company! I wish that I would of!!!!
Company Response:
Good evening, My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum. Please let us know how we can assist you. -Amber C. Customer Relations Associate YgnitionCares@ygnition.com
Comments:
Posted by Hugh_Jorgen on 2006-03-22:
Aaah! My head! I hope you get a free dictionary from Dish network for signing up.
Posted by zzrokk on 2006-03-22:
(LOL) Or a spellcheck.
Posted by dsmith68 on 2006-03-23:
It is not really a spelling issue.. but a lack of basic structured English.
Posted by zzrokk on 2006-03-23:
How about both or did you notice?
Posted by dsmith68 on 2006-03-23:
Can generally read and understand bad spelling, but the above is all over the place..
Posted by zzrokk on 2006-03-23:
(LOL)
Posted by kittysoma on 2006-04-02:
If none of you idoit's have anything better to do than critisize peoples spelling of words then you seriously need to get lives.
Posted by JonGraham on 2007-06-01:
From my experience with Ygnition Kitty, they are probably all supervisors at the company!
Posted by Brand-x on 2007-06-09:
JonGraham your comment made me laugh. Search Ygnition and read the other complaint and my comment. This company is crap and should just shut down. Seriously, apartment complexes that decide to go under contract with these idiots are complete morons. It drives residents away. Including myself.
Posted by Luckydawg on 2009-08-28:
Just got rid of their crap service - bad signal, always going out for some reason, overcharging,they charge for everything! Paid over 200 dollars last month. Had their service for 6 weeks until I could no longer take it - went and bought and antenna! Will cost me another 172.00 to be rid of them. Never, ever use this cable service!!
Posted by Amber w/ Ygnition Cares on 2010-09-01:
Good evening,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
Posted by Prince-Caesar on 2010-09-01:
Amber, I think youre 4 years too late. lol
Posted by DebtorBasher on 2010-09-01:
It's not the first time a person has been on hold for four years waiting for customer service...LOL!
Posted by Amber w/ Ygnition Cares on 2010-09-01:
We are dedicated to insuring that you are satisfied with your Ygnition service. Please contact us at ygnitioncares@ygnition.com if you would like to resolve any issues.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
Posted by Sam on 2012-08-02:
I agree this company provides horrible service. Just google them and every single result is complaints. I'm a recent survivor of them and had to choose between 2 complexes to move to. One didn't have Ygnition. Can you guess where I moved to?
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