Alaska Airlines Complaint

Stolen items - stolen items from luggage

3
Helpful Votes
Posted By: genius on 4/22/2006

Location: Los Angeles, CA

On April 7 2006 flight 228 leaving Los Angeles to Cancun after arriving to my destination in Mexico I found out my video camara was stolen from my check-in lugagge. I complain to Alaska airlines, TSA and also made a police report. What upsets me the most is the arrogance, defensive attitude and poor treatment I got from Alaska employees.

Not only do they denied any responsabilities for stolen electronics, but are very fast to put the blame on TSA. I got far better traetment from the TSA employees including the supervisor in LA. To make things worst another passenger from the same flight got his laptop stolen, when he got back to L.A. he was told he had to go back to Cancun and file a complain with Alaska airlines in Mexico since he found out it was gone when he arrived there.
Yesterday I e-mail them and got a response saying that because of the high volume of e-mails I will not get an answer for at least 8 weeks.
I will wait and will post a review with the outcome when they respond back.
On the mean time I will tell everyone to avoid them like the plague.

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    User Discussion - Add your 3 cents!


    TheNewSheriff (04/23/2006)      
    Jack: I have an uncle that lives in Alaska.
    Bill: Nome?
    Jack: Of course I know him, he's my uncle.

    UrFriendlyPirate (04/23/2006)      
    Sheriff/Dr.Jee, you're too much. *LOL*

    CrazyRedHead (04/23/2006)      
    I will never understand why people will continue to put high dollar value item in there luggage. You should carry them on the plane in your carry on, so you can keep track of it. The airline is not responsible for them, it is written somewhere when you get your ticket.

    Hugh_Jorgen (04/24/2006)      
    I recall reading that Alaska fired all their ground people and outsourced it to another company a while back to save money. There was a report by the local media a that found quite a few former and current gang memebers working the ramp at Alaska - the report also noted all the gang grafitti scrawled in the cargo holds of their aircraft. Real reassuring.

    lax expert (05/15/2006)      
    Neither TSA or Alaska is liable for valuables in checked in baggage. It's in the terms of carriage on the back of your ticket or ticket folder.

    RedhairedGermanTaurus (11/01/2006)      
    Our family flew Alaska last weekend for our once a year short vacation. We own a restaurant so we do not get to travel much and this was a trip that was soured by a theif in the baggage department. Our daughter bought her husband a video camera for his birthday in October. They had used it to catch the first feeding of their five month old, etc. and because an agent told her she could check her sixth bag she went ahead and checked it. She was too naive to realize the airport was full of theives. She would not steal and sadly judges others by her own ethics. When she realized it was gone in Las Vegas she filed a report on the phone with ... more >>


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