I ordered the Vonage VoIP system on March 16th. I was told by the sales-person that it would take 14-20 days before my cellphone number (Cricket) would transfer over so I wouldn't have to change numbers.

I waited 14 days and then called them. It was hard enough to find someone who didn't speak Indian or eubonics that could make any sense of what I was saying and visa versa.

Finally I got a case number and was told it could take up to 20 business days, so I waited six more business days.

I wait over 25 business days and called them back. First I got a very rude female who would not help fix the problem at all. She was rude and defiant and probably shouldn't even be in that business. I wanted to talk to the supervisor, so they put me on hold for 10 minutes thinking I would just get angry, but I stayed on.

The problem was that my cell phone carrier had not sent them some FOC date. Like I give a hoot what their problem is they promised me something and broke their promise, so now my cell phone company wants their $50. Well I shouldn't have to pay it because it should have been transfered and shut off, so Vonage told me that my number had to remain active to stay on, so I am out $50 bucks and they gave me my free month with a phone I couldn't @W#E$@#$ use! They tell me they will credit me and put me through to someone who never answered after 15 minute, so I hung up. I am done with them and I have already found a lawyer and will be filing suit, so anyone who wants on the bandwagon and has been lied to by vonage about their number transfer times please feel free to contact me about information in attain losses by Vonage. Now on to the rest of the story.

My wife who works for SAFECO and is a Customer Service Specialist gets on the phone and literally gets into a fight with the person on the phone because the first perons that hung up on her told her they would credit us, then wrote a derogatory message in their not box, so he has already told us that he can credit us and that the manage will call us within 20 minutes.

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