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DHL Complaint

DHL will ruin Amazon.com - Amazon ruined by DHL@home service

17
Helpful Votes

Posted By: pcgemini on 4/25/2006

Location: OR

I placed three orders in early April on Amazon.com, one for an external hard drive and two for books. Amazon now uses DHL's @Home service for delivery (at least to my area, rural Oregon). Tracking the external hard drive on DHL's website, it started out on 4/13 in Ohio and then went to Washington, then to Eugene Oregon (3-hours from my home).

On 4/19, it went to Anchorage, AK! The next day it came back to OR, the following day to Washington state. Since 4/21 there is no entry... so the package has evidently "disappeared" or DHL has decided to stop tracking it. The other two packages had similar 'loopy shipments', going up to Washington after being shipped to OR, then winding up in Riverside CA. One even went BACK to Ohio, where it began. Today, April 25th, I finally received the two book orders after they shipped from Ohio on 4/13 and 4/17 respectively. Amazon has given me a discount on the hard drive but I still have no idea when, or rather IF, I will receive my package. Late last year, I never received an MP3 player that I had ordered from Amazon and which they shipped using DHL @home (they reshipped via FedEx or USPS). I have advised Amazon that I can no longer make purchases from its site as long as it uses DHL.

Customer Service at DHL told me there was a problem with the zip code on the packages but when the two book packages arrived, I saw that the zip code was correct.

It's amazing the number of complaints about DHL! How can a company this bad stay in business? Why would anyone ever use them?

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viperpa33s (04/25/2006)

According to Amazon's website, they will use different carriers for different shipping options. That's what I hate about Amazon, they don't tell you which shipper they use till after you pay for your order. Fire off a letter to Amazon corp. and let your complaint be known to them. They are not going to change it unless there are some serious shipping complaints against DHL. I agree, DHL has to be the worst shipper around.

yoke

(04/26/2006)

I ordered something from MLB.com. It was sent DHL. This was our first experince with DHL. I was suprised to find out that DHL does not deliver to your house. It gets delivered to the Post Office and the Post Office delivers the package to your house.

ky (06/07/2006)

What people don't understand is that dhl have a service call @home shipment. @home shipment is mainly used through large companies such as amazon.com, mlb.com, outpost.com, etc. When amazon (for example) chooses @home shipment for you, dhl is require to pick up your package from the amazon and deliver it to the post office and the post office will deliver it to you within 1 or 2 business day. It it not dhl fault that they deliver to the usps b/c the shipper told them to. Next time when you order things online, please pay attention to how exactly your package will be ship.
Also, one for @home shipments, dhl cannot change the service type o ... more >>

mercury (08/09/2006)

ditto to the comment above. if you call dhl and ask them what @home service is they will explain its a different service type... so its not going reg ground or express its moving as "@home" which means PO delivers dhl does make deliveries just not when the service type chosen is @home!!!

J. Barnes (12/07/2006)

I ordered a Nintendo Wii for a friend's birthday, but learned immediately after placing the order that I'd entered his old address rather then his current one. Since I selected one day delivery, I was not able to change the address with Amazon until the tracking number was issued by the shipper.

The next day, I contacted Amazon and gave them all the correct information so that they could fax an authorization to DHL to re-route the package. Since I received a confirmation email from amazon that this was completed and my package was now re-routed, I assumed everything was fine until my friend did not receive his gift. Tracking the package ... more >>

addressee (07/11/2007)

I purchased something online last Wed.

I learned that the item would be shipped via DHL@Home - yes, after payment was sent.

I used the tracking number to check progress. It suprised me that the package actually was getting moved from point A to point B on last Saturday. Kudos, DHL.

It suprised me even more, that on the following Monday, the package went "out with courier" in the AM, then came back with "Consignee premises closed" message in the PM.

According to the DHL message, the USPS offices must be closed that day when DHL guys are working hard to deliver packages. But I kind of doubt that.

Or...maybe DHL guys just forgo ... more >>

nwgypsy (10/21/2007)

DHL@home is a disaster for Amazon customers. DHL hands off the package to the US Postal Service when it gets to your city. I live in an apartment building, and unlike regular DHL, Fed Ex, or UPS, the USPS won't deliver to apartments, and they literally just dump the package at a regional post office and you have to go down and stand in line for an hour just to get your package. So much for the convenience of shopping online! I may as well drive down to Barnes & Noble and buy my books there. Amazon must discontinue using DHL@home immediately or it will lose many lifelong customers.

hyla (12/27/2007)

I am having a major DHL@home problem. I had an order picked up on 12/14 ("guaranteed" deliver for 12/21). Made it to central WA (w/i 200 mi of my home) on 12/16. Did not make it to Spokane (regional post office) until 12/24. STILL THERE on 12/28. Obviously did not arrive for Christmas. The cust service rep was completely unapologetic and stated that they "suspended" delivery on 12/17 (due to storms, never mind this was out of the effected area as on company's own web site). Would not even tell me status. Said would likely "resume" delivery to post office in 2 days (12/29) and then take 2 days to get here. THEY ARE IN SAME CITY AS POS ... more >>

Louiselady (02/06/2008)

My new mail order pharmacy Medco is shipping some meds via DHL@Home and it is taking forever to get my diabetes meds. Since this is a new rx place I let them know that I was not happy with DHL at all. Like the op I ordered from Amazon and they used DHL =it was a mess. This company (DHL) should shape up or get out of the delivery business. Very poor service every time.

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