This past Friday I received a bank statement from Chase and to my shock and horror I was charged over $450 in insufficient funds fees. I immediately went to the bank first thing Monday morning to see why this was happening since there was plenty of $ in my account to cover all the withdrawels that had been made and every time I checked my balance via the ATM or phone lines everything was fine until the bank started taking my $ from me without my knowledge.

I was told by the Assistant manager that her hands were tied and I would need to wait until the next day to let the Branch Manager view my account. I then had to contact the bank again on my own because they never contacted me and I ended up going down to meet with the Branch Manager myself. She assured me it was not an error on thier part and again thier hands were tied --- come on! You take over $450 from someone's account without thier knowledge and there is nothing they can do about it --- sounds so convinient doesn't it? I left the bank in tears because no one was willing to help me. I came home and immediately called a Chase customer service rep. who was more than pleasent and understaning. She was able to reverse $128 of the fees. At least I will have some money to feed my three children until I have another pay check on Friday. Seems like if a service rep. on the customer service line was albe to assist me, then a Branch Manager should have at least some leverage to help customers --- if that is truely the case (which I am very doubtful that it is) I think my morales and ethics would not allow me to work for such a company that would steal from their own loyal customers. I think the Brach Manager should consider finding a new job because she is either not good at the one she has or really had no intentions of helping me no matter what.

I was obviously not to blame in the theft that accured with my account.



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