Preview Review

Next Review

Chase Bank Checking & Savings Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
$3000.00 of My Money Given to Someone Else in Chase Balance Transfer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I did an online balance transfer for 3000.00 from my account in Chase to my account in Citibank. The money never made it to Citibank, I own Chase 3000.00 now. I've called and called and called. They told me to wait. Waited and waited. On October 26 they told me the money made it to a payee and I need to work with Citibank if the payee is not me.

Citibank says it's up to Chase to straighten this out, they initiated the transfer. I finally get a letter from Chase. The letter says the money were given to a payee whose account ends with ** and if I have a problem I should talk to the payee. The payee, the ** account, I need to find him and confront him about my money. That's what Chase did with my 3000.00. They're done now, and I owe them 3000.00.

Replies
Took More Than a Month to Deposit a Check.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OREM, UTAH -- Received a check as a graduation gift and tried to deposit it on June 1st. I was told that it would be a week until my funds were ready, waited two weeks and saw none of my money so I visited the branch. Apparently they were unable to contact the maker of the check because they had been trying the wrong phone number and when given the correct one, they still continued trying the wrong one. I asked the maker of the check to visit the branch to verify his identity, but it was “confidential”. He left a copy of his ID and his *CORRECT* phone number. Still, no one called him.

Savings account was closed, card was canceled, and I had no access to *ANY* of my money. Not only the check that I had tried to deposit, but also my previous funds, so I had no way of eating until given an ATM card days later. At this point it had been a month since I deposited the check. It was suggested that I ask the maker to cancel the check and instead give me a money order, but upon contacting his bank, he realized the money had been withdrawn from his account on June 2nd (a month ago).

I threatened to bring my attorney into this and that's when it finally seemed like anyone began *TRYING* to help me. The maker was contacted by my banker and the fraud department, his identity was verified, and I was told that I would have the money deposited into my account in the next 48 hours. Waited three days, still nothing. Visited the branch again, possibly for the 10th time in the last month and a half, and was told it would be another 48 hours. Waited four days: nothing. Two days ago, it was deposited.

It's nice to know that it takes them nearly a month and a half to deposit a check. I have been utterly patient, kind, and understanding while waiting for *MY* money to be given to me. What angers me the most is that for whatever reason, Chase thought it would be a good idea to withdraw the money from my uncle's account but refuse to give it to me, merely to "prevent fraud". Well, that's fraud. He didn't write the check for Chase, but it was still taken and held onto for much longer than necessary.

Replies
Terriable Bank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

They have held my direct deposits for 2+ weeks. Come to find out they caused a neg balance in my account for what I don't know. They had to return my payroll checks and get them re submitted to Chase. Well then due to their neg in my account they had to suspend and reinstate my account. Well Jason the director is not much help. We have been on hold for hours a day trying to get this fixed. We have 18k missing now so we're gonna sue. So if anyone has problems feel free to call the director at **. Jason would be the best person to contact.

Replies
Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1986, TEXAS -- Contacted them regarding fraud. They did nothing about it but yell and talk over me. I asked her name and was answered with “we are deciding to close your account”. No warning or anything. Thank God I have another checking account to transfer to. Chase is the WORST bank I have ever dealt with. Save yourself the problems and bank elsewhere. Dedchin should be fired.

Contacted them regarding fraud. They did nothing about it but yell and talk over me. I asked her name and was answered with “we are deciding to close your account” no warning or anything. Thank God I have another checking account to transfer to. Chase is the WORST bank I have ever dealt with. Save yourself the problems and bank elsewhere. Dedchin should be fired

Replies
Advertisement
Horrible Internet Banking and Bill Pay System
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

NEW HYDE PARK, NEW YORK -- Regretfully, I am a Chase Bank customer for several years but now I am forced to reconsider my other options due to in my busy life I thought to use their online bill pay services, even when I paid my mortgage on time first week of the month, they still delivered it late. Took over a week to deliver the payment that caused me late penalty over $ 500 continuously for 4 months, for example I sent payment on 3rd. The bank would receive on 13th, if sent after that they will get after 15th, they take out money from the account right away once the bill payment done but not delivered on time. Regular mail takes about 3 days for delivery so I rather go back to mailing system or switch to the bank who wouldn't delay payments.

Replies
This Bank Is Very Deceiving and Dishonest
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I wanted to transfer a large amount (to me anyway) from an account in Texas so my wife wouldn't have to travel so far to get the money if something happened to me (we live in Ecuador). So we flew to Miami and went to the closest branch to us at the hotel. I told the young man I wanted to open a checking and a savings account but I wanted the majority of the money into the savings account because I was not getting anything from my checking account in Texas (over 20 years with them).

When I was talking to the young lady in Texas about the transfer the young man put a piece of paper with the information on it. I told the girl this and she told me that was not the number I had sent to her via email. So I told her I was looking at the number. The young man changed the paper and deposit number to my checking account.

I went back to the hotel and started reading everything in great detail. I went back to the bank, closed both accounts and demanded a cashier's check immediately. He did get the check for me saying all the while it was a misunderstanding. I said like hell it was. And this was for just .01 percent. I have a credit card with them for many years and that has been good. They are thieves.

Replies
Very Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORAL SPRINGS, FLORIDA -- For 4 years used a Chase, and always they try to give the service, 10 days ago the blocked my account, they said that need to verify any deposits, and freeze all my money. Every day try to resolve this case, but the agents and supervisor only said, "You need to away and we not can to do nothing." After 10 days I called other time and only say me that they decided to cancel the relations with me, but not give a clear explanation, but the big problem was that the cancelled the accounts to my family members and my ex-wife. It's crazy. Only said, "This is the decision and you need to away other 15 days for your money." Never recommended this bank in my life.

Replies
Shocked at Their Privacy Policies. This Branch Is an Identity Thief's Dream Come True!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GARNERVILLE, NEW YORK -- I had the WORST experience at the Chase Bank located at 58 W Ramapo Rd., Garnerville, NY. (I have to say that the tellers at this branch have ALWAYS been a pleasure to work with and this review is certainly no reflection on them.) I went in to get something notarized and waited over 30 minutes. The long wait time was certainly annoying as I sat and listened to ** talk loudly and incessantly to the couple she was serving, but I figured this was their idea of friendly service.

What I found absolutely UNACCEPTABLE is the way this couple's private information was broadcast across the bank. I know both of their names, how much money they make jointly, their home address including apartment number, his mother maiden name and the approximate time their cards are due to arrive in the mail. I guess the couple are lucky that I am not a thief because the bank employee would have made my job very easy, if I were one of the bad guys.

In this day and age of identity fraud, I was absolutely flabbergasted at the unprofessional and dangerous business practices being displayed right in front of me. If they care so little about this couple's privacy, how in the world and I supposed to feel safe about how my information is handled?

**, the Chase employee in question, could tell that I was very annoyed at the situation but it was her belief that my frustration came from having to wait so long. I was fine with letting her believe this was the reason for my frustration until she then curtly told me that if I had called and made an appointment for notary services, then I would not have had to wait. I replied that I DID call and if making an appointment ahead of time was such a great idea, then perhaps the person on the phone should have informed me of that option.

She went on to make a quip about how it was 20 minutes until 6 (I arrived at 5:15) and that I was lucky that they even had a notary available to help me. I informed her that during my phone call I was assured that a notary would be available until 6:00 on that specific day. So I guess now I am supposed to feel lucky that there was even someone there doing their job?

So the privacy of personal information is obviously NOT a concern (what I witnessed has to be against the policies and procedures of any banking establishment) and I as customer who tried to do her due diligence and called ahead of time is somehow left feeling that I should feel fortunate that she even bothered to help me at all. So why am I banking with this establishment? I have no idea but I know a lot of other banks that would welcome my business.

The difference in customer service between Chase and competing banks is an eye-opening experience. The times they are a changing. I guess when you bank with an establishment for over 15 years, they just assume you will never leave...how wrong they are.

Replies
Advertisement
Disputing Charges/NSF Fee Reversals
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OREGON -- I've never dealt with such rude, uncaring people as I've experienced with Chase's claims/disputes department when I called to dispute charges on my checking account. I opened up a checking account with Chase when I received an insurance settlement and was treated like a queen at the local branch. Over this last year, however, I lost my job and trying to support myself and two children.

I called to dispute charges which also caused NSF charges on my account, which were reversed initially. After this, the merchant credited my account when I left town to care for my terminally ill grandmother. (I couldn't get internet access or cell service where she lives.) Chase debited my account a few days later without any notification to me, which caused numerous NSF charges and I wasn't even aware of it.

I called the claims/dispute unit and asked to have the NSF charges reversed due to their debit without notification to me; plus I had no ability to even view or check my account by phone while out of town. I was told by Chase the charges were scheduled to be credited to my account the following day; no problem! This not only "didn't" happen, but it caused even more NSF charges to accumulate. I called Chase again and was told they didn't know why the reversal hadn't happen and promised me it would happen; including reversing the "accumulative" NSF fees which occurred from it.

My grandmother passed away recently, but when I checked my account, no fees were ever reversed and even more NSF charges had accumulated over time. I called Chase Claims/Dispute unit again, was told (quite rudely) Chase wouldn't reverse the NSF charges and they were not sure why the other Chase employees made this statement, even though they could read the notes and knew these statements were made to me. When I asked to speak a supervisor, she put me on hold and then said her supervisor's "system" was freezing up and she couldn't view my account info. I was asked to call them back in 2 hours.

When I asked why they couldn't call me back, as it was a problem with Chase's system, I was told they "can't" do that. I've never dealt with a company that takes absolutely NO responsibility for the info and promises made by their own employees. I didn't have any access to internet/phone while I was providing 24 hr. care for her, which couldn't be helped. I have no regret taking care of my grandmother until she died which allowed her to stay in her own home. I DO regret setting up my account with Chase Bank

Since Nov. when I went to stay with her, I've incurred over $1400.00 in NSF charges which my kids and I cannot afford. Based on the "profit" Chase has made off of my situation, you would think they'd treat me with courtesy and respect since they don't get that much profit off of their customers in such a short time frame!

I should be returning to work in a month or so, thank goodness. :) Until I get back on my feet again, we have no money, when there should be well over $1400.00 in my checking account. Thank you Chase, for providing such caring, compassionate, trustworthy banking services for our family during our most difficult time...

Replies
Chase Bank Stole My Money
By -

MANDEVILLE, LOUISIANA -- A STORY OF BAD BANK PRACTICES. Do not do business with this Chase Bank, they steal your money, In 2006 I deposited a check in an ATM with Bank One that was acquired by Chase; I had the receipt and the deposit slip. They put the money in my account and a day later took it out. Claimed they never received the check. I called them and they said contact fraud department so I filed a claim.

Weeks go by and many phone calls and they refuse to give me my money back. I even faxed over the company that wrote the check, proof that Chase Bank cashed it. I immediately I closed the account like a normal smart person would. They refused to stop charging me NSF fees after they lost my check.

The collections department was calling me over and over harassing me. I told them I refuse to pay NSF fees when you lost my check. I checked with a lawyer and he wanted to charge me more than the check to get my money back. I wrote it off… Later in 2010 I started a new business technology company in Mandeville, Louisiana and I was talked into opening a business account with Chase again. I put over 15,000 dollars in this account kept finding errors, and one day right before Christmas, I am missing over 1000 dollars - says on the statement transferred to another account.

I called every department. No one could tell me where my money was or where it went. I told them I refuse to put more money in the account until they showed me where my money went, they promised me they would somehow freeze the account until they get me that information, weeks later I see they lied, I had a credit of 00 deposited and the took it all with NSF fees, Over 300 dollars in NSF fees.

I went to talk to the Mandeville manager in person. His name is Eddie. Because after many phone calls he would not return my call, I was told he was the only one who because Chase Bank made a mistake and the lady I spoke with did not freeze the account like she said she would. Eddie was the only one who could reverse the NSF fees.

Even after admitting to me he did not call back and admitted he failed to freeze the account he would not return my NSF fees and refused to close the account because the NSF fees brought the account to a negative balance. He cursed me and told me to leave the bank. He lost his cool, as I was walking out he said he is going to close my account in a very angry voice. I said, "Good, what do I need to sign?" and he said nothing, the day after I see he still did not close my account and more NSF fees are to be acquired.

Please as a nation of good people DO NOT DO BUSINESS WITH CHASE BANK, YOU COULD BE NEXT, I lost over 2900 dollars because Chase Bank took my money and now they refuse to give it back. Please if anyone has a similar story write it down and let other people know about banks that take your money. I will be starting a web blog and collecting similar stories on this website.

Replies
Top of Page | Next Page >

Chase Bank Checking & Savings Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 16 ratings and
61 reviews & complaints.
Contact Information:
Chase Bank
270 Park Ave FL 12
New York, NY 10017-2014
212-270-6000 (ph)
212-270-6522 (fax)
www.chase.com
Product/Services
Compare Banks