In the following transcript I called for support for a battery issue on my laptop. They came out to replace the motherboard and scrached and dented the back cover. I called to replace the back of the cover and the part was on back-order for over a month. The BBB did not get back to me after a filed complaint.

Toshiba refused to give me a valid e-mail of their company.

4-10-06 Service req No# 1-354816696

service order no# T1-5V8YEO

They will call to schedule onsite support by the end of today

Called back at 4-10-06 4:36p - Anthony told me that they will send a new battery.

I told them they have already sent me 2. I told them that I don’t need another battery - I need the laptop fixed.

Anthony told me they would call me within 4 hours - at my cell phone, if needed.

Service req No# 1-354987386

Case # T1-5VCM35

4-11-06 12:28p No phone call yet I'm going to call Toshiba to find out why I have not received support within four hours. I did however receive the motherboard for my laptop in the mail.

Phone support - Spoke to Ed - Ed cannot help me but he transferred me to Bora at Onsite support. He told me that the technician tried to call me but couldn't because he had the wrong phone number. I told him that I have had it with their lousy service and to get someone to call me within the hour. I reiterated that my phone was *** **** extension *** and cell ******* and I told him that I have voice mail on both. He said he would get someone to call me within the hour.

4-11-06 2:30 pm after numerous phone calls I finally got a technician out. He took the laptop and returned it at 5:30 pm. I brought the laptop home and charged it for 1 hour, unplugged it from the wall and the laptop shutdown. I then put another new battery in and charged it for 1 hour.

1 | 2   Next Page >

Next Toshiba Amer Info Systems Inc Review >>>