Another UPDATE:
Success: Lowe's reimbursed me $202.00 for the repair of the water heater....I'm happy. Thank you Lowes!!
More update: I received a call from Lowe's. They said that I can bring them the old water heater, and they'll replace it with the same brand. I explained that I drive a VW and there is no way I can do it.
I already spent $202.00 (no refund in site), to have the current water heater repaired...now I'm suppose to pay $450.00 to have a plumber remove the current water heater, take it to Lowe's, pick up a replacement (same brand) and install it???? If I'm going to pay that kind of money..I could go to a hardware store (not Lowe'S), buy a brand new water heater (not Whirlpool), mfg.

by someone other than American Water Heater, and have the warranty under my own name.....forgot it. I'll wait for the recall bell to ring, or replace it if it goes out again.
Lowe's, Whirlpool and American water heater lost a good customer.



UPDATE FOR THE FOLLOWING: Be sure to read all the other posts about this item. My initial complaint the product FLAME LOCK BY AMERICAN WATER HEATER, WHIRLPOOL, SOLD BY LOWES. I am now giving warning to all others about the poor customer service from American Water Heater.
I called Michelle from American Water Heater and explained about the problem below.
She quickly told me that the warranty is non-transferable to the new home owner (me).
In addition, she said even if I were the original purchaser of the 2 year old water heater, the warranty would be voided, as I didn't clean the lint screen every 3 months. I didn't even know a lint screen was on the machine. I had my old water heater for 20 years, and never cleaned a screen, or anything else on it, and it worked fine. I never had one problem with it.
Michelle gave me the impression that she didn't care (big shocker there).

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