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Returned Insert That Caused Additional Pain
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WESLEY CHAPEL, FLORIDA -- Very disappointed! I thought these insoles would relieve my husband's sciatica nerve pain, but the insoles made it worse. The insoles are very expensive - $375.00 for one. The salesperson tried to talk us into a set of 3. The total would have been over $1200.00 for the complete system. We were also shown expensive sneakers. We left with 1 set of insoles. My husband wore them for 1 hour. He was awakened during the night with excruciating pain in his ankle, leg, hip and back. I called the store, reported the problem and asked for a refund on my credit card. I did received a refund from Andre, the manager. I would give this store 1 star because of the outrageous price and the pushy approach to sales. I gave them 2 stars because they did refund the purchase without incident.

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Stay away from this place!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- My wife who is disabled went into this store to purchase a shoe insert for when she goes shopping. I believe she was helped by the Manager named Jose. He greeted my wife with the observation "Did you know that you were limping?"

From there he launched into a high pressure sales pitch to sell my wife a 3 step process to fix her feet which consist of 3 pairs of hard plastic inserts to be worn throughout the day. My wife has both physical & Mental disabilities and I believe was taken advantage of with a high pressure sales pitch.

So they have you step in a box of ink then stand on paper to leave an impression. Then they use something like the shoe store size measurers.
With that info they go back and pick out your hard plastic inserts which appear to cost $10 to make if that. Of course a pair costs $319.

So Jose then starts selling my wife on this 3 step process that she told him she had a hard time grasping. My wife explained to Jose that she was disabled and spent most of her time in a recliner, and that she just wanted something for when she goes shopping.
But that didn't stop this store who appears to be practicing or acting like doctors diagnosing and prescribing a therapeutic system to cure what ails you with your feet.

So my wife kept explaining how most of the day she is in the chair with slippers on. The manager kept pushing her to buy a system of 3 pairs to be used throughout the day including in her slippers. A $319 pair of hard plastic in her slippers in the morning, followed by a similar pair when she went out, followed by a different $319 pair to be used at night in her slippers while sitting in her chair.

So not understanding and asking him to write it down my wife just went up to the checkout figuring to just give it a try. It wasn't until after she handed her credit card to Jose did the price come up. At no time up until now was the price mentioned. Jose said that will be $1,041. My wife was confused and shocked to hear the price. She mistakenly allowed the purchase to complete with the intention of me returning the product the next day.

I tried to call and return this that evening but they were closed. I called and spoke to Jose the next morning and was told this was a personal care item and could not be exchanged. I apologized for my wife completing this purchase but explained that we didn't need nor could we afford these. I assured him we hadn't used these inserts. I told him I understood his policy but wanted to come to a amicable solution for both sides. I was willing to absorb a small restocking fee for our end of the misunderstanding.

Jose told me he wasn't authorized to give refunds but he would email corporate headquarters with our request and get back to us in a couple of days. I called back two days later and he said my request was denied and there was nothing that they could do.
I again expressed my desire to negotiate an amicable resolution before pursuing other avenues. He said he understood.

I believe my wife was taken advantage of and pressured into buying something she didn't need or want. Yes she has culpability but there is no reason why she shouldn't be able to negotiate a return.

This policy of no returns because its a personal care item is unrealistic and unfair. These are hard pieces of plastic, pulled off a shelf in an unsealed box.
It's blatantly obvious why they don't accept returns. They pressure you into a product you don't need that costs a few dollars to make. Then charge you $1,000 at checkout. No ethical company builds a business model this way. Ethical companies listen to what their customers want and sell them that. And if their customers aren't satisfied all ethical companies have reasonable return policies. Even with returns outside of those policies ethical companies who make a useful product negotiate with their customers and try to make reasonable accommodations to their request.

I have filed a complaint with my credit card company. I will be filing a complaint with the BBB if I am not contacted by the Tukwila Good Feet Store and offered a amicable resolution to this problem. Which is all I respectfully asked for. It's a shame that the manager at The Good Feet Store and their Corporate Office wouldn't make any attempt to work with me on a resolution.

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Love These Arch Supports
StarStarStarStarStarBy -
Rating: 5/51

CINCINNATI, OHIO -- Around 2004 or 2005 at the ripe old age of 23, I started having issues when I woke up in the morning. I wouldn't be able to stand up straight and walk normally with being hunched over like an old lady. When I talked to my doc about the issue, he said I had plantar fasciitis and some extremely flat feet and if I didn't do something about now, the heel spurs I was developing were going to start causing some more problems. He recommended getting some orthotic inserts. So the only place in town that offers these types of products was the Good Feet Store.

I was initially somewhat leery. The cost seemed out of reach, $565 for the best set of 3 different types, until I was able to finance on a no-interest for 6 months Care Credit card. It seemed overwhelming to me that I needed three different styles and had to go through this process for about 2 weeks of wearing them for so many hours and all that jazz. And their "fitting process" consisted of me walking across a type of carbon copy paper thing to see where feet were actually touching. It definitely confirmed that my doc was right, my feet are super flat.

I thought I would be fitted and then come back a week later or something, like other folks, but that wasn't the case. Sure they went into a storeroom and grabbed a set that would work for my feet and told me to give them a whirl and if they didn't work out, then to bring them back and they would see about something more or less aggressive as the case may be. I was working in a warehouse, third shift, on my feet on concrete for 8 to 12 hrs a night, I NEEDED THIS ASAP. So I took the plunge.

Here I am, 13 years later, and it was the best investment I ever made for my feet to date. I'm going in this afternoon to trade in my Honeycomb inserts for a new set. They do tend to flatten over time and since I keep these puppies in my work boots all the time, I definitely get my money's worth all the live long day. Trading them in only costs another $20 for a shipping fee and I only do that once every 2 to 3 years. I have enough physical issues that keep me from being in the best shape of my life, but my feet are NOT one of them.

It sucks to see that so many people didn't find the value in this product or were turned off by the sales folks or maybe the sales person just wasn't as knowledgeable as they should have been. But in my case, they have done wonders for me. I don't have foot pain and extreme leg cramping when I wear them. I can seriously walk for miles in my steel toed work boots so long as I have them. My lower back has more issues than the orthotics can solve on their own but they do help me maintain a better posture while standing and walking.

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Response to,person comparing braces to shoe inserts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

It is illogical to compare gradual acclimation to dental braces that are fitted specifically to one patient, by a medical doctor, after imaging studies are done, to mass-produced arch supports fitted by a kid reading from a script. And the orthodon'tist can help you with your pain by adjustments, medications and so on, while the kid in the store is selling a piece of plastic fitted to the arithmetic mean, to earn a living. You can, instead, go to a quality shoe store that has good shoes and an expert orthotist, who has the skill and education to build an orthotic just for you, for about the same price. Orthotists have a background in prostheses and orthotics, having also worked with orthopaedists. I've quickly decided not to go to Goodfeet, it looks like a scam, but then, I did work in orthopaedics for a long time so I recognize the warning signs. Don't try so hard to hammer a square peg into a round hole. If they don't feel good, don't buy them hoping you will get used to it. There are studies that address the placebo effect, how if something makes you ill or hurts or costs a lot of money, it must be really good, how you will work even harder to believe it's helping you: the more it hurts or costs, the more you value it. Goodfeet may help a small number of people, whose problems may not have been that serious to begin with, but they are not as safe a bet as real orthotics built by a professional for you alone. The price alone should ward you off. The muscle testing they say they do is nonsense in unprofessional hands, a scam just like divining rods and pendulums. They aren't licensed natural therapeutics specialists and they aren't impartial. I personally like Superfeet, have used them since the 1980's. Check them out. And, they have a return policy, so there is no risk. And also, you might invest in a decent pair of runnIng shoes that have antisupination or antipronation. A good runners store can tell you if you supinate, pronate or are neutral, and recommend shoes that help. They cost less than that stupid piece of Goodfeet plastic. Good shoes may be all you need, without an added insert, and if you do need the insert... runners, who beat the heck out of their feet, swear by Superfeet. So before you fall for Goodfeet, why not get good, personally fitted shoes at a runners store, and buy Superfeet from the company itself. Go to their website, call them, see what you need. Start simple with good shoes, then add Superfeet if you really need to. Simple is always better. Don't get scammed by slick salesmanship at Goodfeet by a kid who's just trying to earn a living, with no return policy. That in itself should tell you something's not right. Good running shoe and insert companies stand by their products. I've been shopping around because my favorite shoe model has been orphaned by the manufacturer, but I am going to order two different models from Zappo's that also help pronation, and another pair of Superfeet, and return whichever pair I reject. Both companies have a great return policy.

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My Personal Experience
StarStarStarStarStarBy -
Rating: 5/51

CLACKAMAS, OREGON -- I recently started having pretty severe pain in my feet from plantar fasciitis. Out of pain I found myself in The Good Feet store hoping to find some relief. The sales person was very polished at his job and I recognized that I was being pulled in to an expert sales pitch. The entire in store experience felt very choreographed to me. They have a
policy of no refunds. The price tag was shocking at $1000! I asked which of the 3 inserts would be most helpful to me as I could not afford spending $1000 (each insert cost about $300). The skilled sales person insisted I need all 3 to ensure relief.

Out of my pain and desperation I went along with it. I started wearing these things and then went online to read reviews. I saw negative and positive reviews. The negative ones fueled my fear that I had once again been duped
by a salesperson that was more clever than me. I continued wearing them as instructed. They hurt my feet and feel as if 2 balls are pushing on the front of my arches. I continued wearing them anyway. Doubting that these would work. In addition to wearing these I also do exercises to stretch the tendon in my feet.

It has been about 6 weeks and my feet feel about 90% better. These things took time for my feet to adjust to them but for me they work. However, I did not need 3 inserts. I don't even wear one of them. I wear The Strengthener and The Relaxer. In the end I no longer feel I was duped and I have the relief I was seeking when I walked into their store. I am able to increase my hours at work so I can make more money so I can pay for these expensive inserts. It was worth it. For me.

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These Inserts Helped My Disabled Knee/foot
StarStarStarStarEmpty StarBy -
Rating: 4/51

URBANDALE, IOWA -- I had received a new knee replacement after several major knee cartilage injuries. I lost 20% of my knee extension and despite all the PT there was just no way I would ever physically be right again. I also suffer from major arthritis in my right foot. After receiving a pair of orthotics from my podiatrist, I was still suffering from leg pain and cramps. My knee would go out without warning and down I would go. I'm 56 so not a spring chicken anymore. Well my mom asked me if I had tried the Good Feet store and I told her no but I would certainly check them out.

When I arrived I had a great sales woman who was very knowledgeable and helpful. She told me of the 3 step insert plan, but didn't pressure me to buy all three. I ended up getting the 2 necessary inserts. She even set up a payment plan so I didn't have to pay for them all at once. I have been wearing the inserts since day one. I am a Bio Lab Tech and a Federal employee. Only a few more years to retirement. All I can say is these inserts have strengthened my bad leg and I walk a lot straighter than I used to. When my knee is tired and tries to go out- the inserts regain my balance, catch me and I have not had another fall since I bought them.

So my personal experience has been very positive. Because of these inserts I will be able to keep working until my retirement age at 60. I can't brag enough on how these inserts have been a life saver for me. I won't have to go out on disability at this point and am so happy about that. So thank-you Good Feet for helping me be able to get better on the right leg/foot, and even though the inserts are expensive I would highly recommend others to try them.

I think the most important thing before going into a Good Feet store is to know for sure what type of correction you need. If the staff is not friendly, try another store. In my experience this store and staff are top notch! Thanks Good Feet for helping me to get to retirement, and thanks mom for telling me about Good Feet!!

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A Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I was sold a hunk of plastic to put into my shoe to help support my arch. I was sold their biggest one first for $200. After a couple days my foot hurt so bad it was worse than before I stopped in. They have a no return policy. But they will sell you a smaller one. I got relief by buying the most expensive $35 shoe insert from Sports Authority. In my opinion the only reason anyone should set foot in the Good Feet store is to see how a thief stays in business.

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Good Service, Pricey but Worth It
StarStarStarStarEmpty StarBy -
Rating: 4/51

CLACKAMAS, OREGON -- I was greeted by Justin and was immediately comfortable with him. He offered me bottled water and sat me down in a chair with a back support. He spent time doing imprints, balance tests, measuring my feet with the good old metal device shoe sales used to use. I explained my Morton's Neuroma, sciatica, and peripheral nerve pain. He listened and charted all my problems, left me with a few forms to fill out and a price list as he went back to select the inserts for my needs. I was mildly shocked but not intimidated by the prices, but was eager to find a fix.

After trying a few primary inserts and taking a few laps around the store he surmised from my responses that I may need a different one. Once we settled on the first insert he explained the break in procedure of all three inserts. He explained that it is like starting any exercise routine, you start out slow and build up your comfort level and it is similar to Physical Therapy (which I am VERY familiar with). You have to take in steps, be methodical, and have patience. He explained the no return policy, but said to come back in a month for a new imprint to check on progress, good or bad, and make any adjustments and I had a year to come back in as necessary.

I believe most who are unhappy with Good Feet didn't go with the full program to save money, or didn't follow the instructions or didn't give the system time to work. It's like getting braces on your teeth. You won't get results right away. In fact braces cause much discomfort before they start to work. I don't think Good Feet would be expanding through the country if they weren't doing something right. The cost of the inserts isn't about the cost of making of them, it's about the research and patents behind them. Same as with the drug companies.

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Changed My Life for the Better
StarStarStarStarEmpty StarBy -
Rating: 4/51

WAUSAU, WISCONSIN -- I was surprised at the amount of negative reviews on here. I can understand the sales pitch being high pressure, and they do push for the big sell with the 3 step program, but how is that different from anyone else selling anything? That is what I warn people about when I recommend they go there, but I do recommend they go there.

Without getting into the extensive details of how severe my heel pain was and for how long, I spent more money on over the counter "cures" for the pain, and this is the only thing that worked. I didn't drop the full seven hundred dollars or whatever it was right away without having some proof of it working first (some common sense helps) but ended up going back for the rest of the inserts a month or two later.

I followed their instructions, and yes, it was uncomfortable on my arch at first, but I noticed right away the neck, back and hip pain was gone at the end of the day, and within several weeks the heel pain was gone and has been gone ever since. It has been two years now since I was there and have had no pain related to being on my feet since.

I still buy their regular padded shoe inserts every six months or so when mine wear out because I haven't found anything else that is as comfortable. I have had zero problems with the inserts I bought, I still wear them every single day in one pair of shoes or another. It's too bad there are so many negative reviews on here, because if I had read some of these and not gone to the store, who knows how much longer I would've tried to live with my heel pain and how much more I would've spent on other plantar fasciitis "cures."

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One Happy Customer
StarStarStarStarStarBy -
Rating: 5/51

MILWAUKEE/APPLETON, WISCONSIN -- I understand that not every product is good for every person, but I am really surprised to see so many bad reviews for a product that eliminated the shooting pain from a morton's neuroma on my left foot. On my first visit in 2003, my salesperson was courteous and professional. We discussed my foot issues and I was fit with a pair Max arch supports.

I have flat feet and had recently begun running. Shortly thereafter, I went to a podiatrist who diagnosed the painful neuroma. His suggestions were custom made, full-sole orthotics, cortisone shots or surgery. I opted for his orthotics (which were priced at $680 in 2003!) but found that they just didn't fit correctly, were really uncomfortable and did little to alleviate my foot pain. Faced with the two other options, I saw an ad for the Good Feet store and went the next day. The inserts they sell were definitely different from the Dr. prescribed ones I originally purchased and I was surprised at how this simple piece of arch raising plastic could do what the others could not.

The premise is quite simple: raise the arch of the foot sufficiently and this will remove the pressure from those parts of your feet that may be causing pain. In my case, using the insert along with a wide toe-box shoe created instant relief.

As I said in my opening paragraph, I purchased my first pair of inserts in 2003. At the time, I paid $269 for them (in addition to what I shelled out to the Dr). It is now 2014 and I have been wearing the inserts for 11 years. During that period of time, I have had them replaced 4 times (replacements cost $25). So if you do the math, it has cost me $33 per year for the past 11 years to own a product that saved me from surgery where the deductible for my health insurance alone would have far exceeded the $369 I paid in full. Can't speak for anyone else, but for me...the Good Feet inserts really did change my life.

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Good Feet Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 239 ratings and
264 reviews & complaints.
Contact Information:
Good Feet
2270 Cosmos Ct
Carlsbad, CA 92011
800-509-4535 (ph)
www.goodfeet.com
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