Preview Review

Next Review

Roomster Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
While Having Legit Lists, Most Of Them Are Suspicious And Fraud.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

THOMASTON -- When I joined this site, I was recommended this to a family member who apparently used this. I am not aware of the fact you have to pay every week to use a service. I posted up a listing to find a roommate and oddly got a response. Apparently had to pay to see the message. I can understand a subscription service for premium benefits but forcing people to see a message while trying to communicate with someone who responded is a bit shady. I say shady because I received an email that a person named Jessica messaged me.

When I went onto the site, I was greeted with a PayWall. Not thinking of it and desperate, I paid for the subscription and the message was from Roomster. Some of the places listed had odd scenery because I am someone who is familiar with Atlanta but these listings did not make any sense with the images that is uploaded. A bit of Google image search and the same screenshot appeared for different locations. See the pictures. Really a ** move to screw over people who are trying to find a place to relocate if they are trying to live and survive.

Replies
Cons People Out of Subscription if You Cancel, Ask for Refund BEFORE the Next Cycle Starts.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE, ILLINOIS -- They auto-renewed my subscription for $25 for the next month, one day before the next 30 day cycle starts, and they are REFUSING to refund me my money before the next service cycle. I've been arguing with them on their "customer service" page for an hour, and they keep saying the same thing, basically saying I should have read the fine print. It's BAD BUSINESS practice to not allow a customer to cancel the service and get a refund BEFORE the next cycle has even started. Most businesses refund your money for the remaining cycle and let you cancel anytime.

Replies
Do Not Use This Website
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- I had paid for the 7 day only trial. I was charged for another month. When I contacted Roomster they said they would give me a refund. After month or so I never received the refund. I contacted roomster again & they kept saying I had an account & they could not find the refund. I contacted my bank for the refund & then the one from the company showed up. Now they blocked my phone number.. I have reached out to roomster several times. They are the worst.

Replies
Scam - You Cannot Cancel Inside the App Even Though It Says "Delete" Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOBILE, ALABAMA -- This app is supposed to charge you weekly and you can cancel at any time. However it does not tell you in the app that clicking "delete account" will not cancel your subscription. Neither will it cancel if you delete your listings. Only buried in the email receipt under a link does it tell you that you have to go to Google Play and cancel the subscription. The "delete account" button is put in the app and on the website to make you think they've stopped charging you.

They will also charge you more than once a week if you don't watch them. They charged me on 8/2/16 and 8/5/16. They will not refund your money. I had to dispute the charges through my bank and credit card. They also have several other roommate profiles on Facebook that mine your listings and post them even though you have not given any Facebook permissions.

Replies
Advertisement
Roomster Shills Are Choking Up Craigslist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, CALIFORNIA -- Roomster is engaging in very questionable business practices by clogging the room and apartment listings in Craigslist with dozens and dozens of fake ads. It's so frustrating!! When you shoot a text to the person posting the ad, you get a reply that includes a link to one of Roomster's many bogus mirror sites. Then you're urged by the party you contacted to sign up to be able to look up more details about the room.

Signing up, though, is just a way to lure you into paying their ridiculous subscription fees-- otherwise you have no way of accessing messages from individuals you've contacted through the site. If you get one of Roomster's links, just ignore it. This is a total scam and rip-off. And an outrageous abuse of Craigslist, which is meant to be an open, free community forum. Not a place to siphon people off to some scam website.

Replies
Poor Site Design and Cancellation Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- I have used the site extensively. The trick is to be a day or so ahead of the automatic bill pay by canceling it immediately before that time. For this, I recommend using PayPal to ensure that your auto billing will be canceled as you wish.

Also, the site is the most terribly designed site in the world. Whenever someone responds to your e-mail and vice versa, the site uses a sliding bar to navigate through the e-mails. You literally have to hold down your cursor over the bar and slide it down to navigate from one e-mail to the next. When you wish to delete old e-mail, you literally have to open up each and every e-mail and delete it one by one--tedious to say the least. The funny thing is that when using the sliding bar, one can scroll over each e-mail and there appears an "x", which leads one to believe that you can clearly delete this e-mail. No such logic, it is to archive the e-mail. Again, not logical at all.

As well, upon logging into the site, your e-mail indicator (an envelope at the top left of the page's site) indicates a substantive amount of e-mail. This is very deceptive, as this is a list of cumulative e-mails inclusive of those you send. Remember, it is so time-consuming and tedious to delete e-mail. It has to be deleted by opening each e-mail and deleting it one by one.

When you receive a message from a subscriber, the site will send you an e-mail alert on your personal e-mail. This is a great idea--except clicking on the link takes you to the sending party's profile, not to the actual e-mail. Again, design fail.

One last bit of note, I will not blame the site for this, many will e-mail you requesting housing accommodations for far less than your requested amount. I don't know if this is because some subscribers don't read or assume you will like their picture enough to give away the room you are renting. Overall, I would not recommend this site. Good luck to anyone who uses it otherwise.

Replies
Fraudulent posting and email request for my photo ID & payment.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I just received a fraudulent email asking me for a copy of my photo ID via email and a request for me to "Hold the apartment" by sending them a payment without having seen the unit. After reading this, I attempted to submit a Customer Service Request explaining the fraud. When I clicked "Submit" the Roomster website had a glitch and posted an error message: "Oops! Something has gone terribly wrong. Don't worry we are on it! Alarms just went off and our developers are looking into this. In the meantime check out the links below." I would NOT recommend doing any activities on the Roomster website. It is very dubious.

Replies
Roomster, OnlineSublets, SubletsWorld are Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- Roomster.com (= OnlineSublets.com = SubletsWorld.com) are SCAM. Roomster.com pretends to be individuals looking for roommates/tenants on sites like craigslist.org to lure people to contact them. Then they respond you with URL's like onlinesublets.com and subletsworld.com to see their pictures. Those sites redirect you to roomster.com. When you ask the house/apt owners which listings are their, they never replied.

Here are 2 examples happened to me. You can text the numbers listed below for proof. They will reply you with web addresses like below, ask you to sign up on the site. **, onlinesublets.com. **, subletsworld.com. Roomster.com also use their fake services to rip off landlords.

Replies
Advertisement
Rip off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I signed up for their free service. I sent a message to a prospective landlord and was informed that for him to read it I had to pay for an "upgrade". I also was told I had several messages from potential landlords but again I had to sign up and pay for an upgrade to read them. I purchased a three day upgrade for $5.95 only to find out that the person I messaged still couldn't read my message unless he also purchased the upgrade and that 13 of the 14 messages I had were "sent" PRIOR to my signing up with roomster.com and none were for anywhere near where I was looking to move.

I messaged them via "contact us' and was told to cancel my account but given no explanation about how I could have received emails before my account existed. Since I used PayPal I filed a dispute and hopefully will get my money back but at least I know PayPal cancelled the preset continuing payments.

Replies
A Dumpster-Fire of a Website
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Roomster = SCAM

This website sucks. Please don't use it, and if you did set up an account, cancel your subscription and delete your account immediately.

I believe that there may be some legitimate listings on here, but there is so much garbage that you'd have to wade through in order to find them.

I got the Craigslist "Bait and Switch" that many other people have commented about. I was browsing for rooms on Craigslist, and I saw some listings that looked really great. I contacted them through the Craigslist email link (as they did not provide any personal email or phone number). I got back an automated reply (from all 3 of the listings) that told me to click the tiny url link, which redirected me to roomster. So I would click the link and it would take me to the home page, and tell me that I needed to create an account/sign-in. So I do that, and then it loads in the listings in my area, but I don't see anything like the ones I saw on CL.

Then, there's a messages icon at the top of the website. I click on it to try to read my messages, and then it tells me that I need to pay in order to see them.

So I did. T_T

Then, when I was able to see the message I had received (I got 3 of them) but none of them were from the people I contacted, and none were even in my budget range. I was just spam that had nothing to do with what I was looking for. So then, I go back to the emails I got back from the CL listers, and I figure that now that I have an account set up, if I click the link it would take me to the listing, and not just the homepage.

But nope- I get redirected to the homepage every time, and then it would load into the same results that had nothing to do with what I was looking for, like they showed me before.

So, not only were the CL listings fake, I was out $7.95 for the 5 day trail they offer you, in order to read the messages.

So I'm befuddled, and I go to Google to see if anyone else has problems with this site.

WELL IT TURNS OUT that this is a common thing. People are lured from Craigslist to roomster, and then they pay the $7.95, only to find out that the CL post was fake. It's a scam and a racket.

And then they do this things where after you sign up for the 5 day trial ($7.95), after 5 days, they automatically bill you for the monthly membership ($24.95). This detail is mentioned in the teeny-tiny fine print, but it's not made completely apparent.

Good thing I read the reviews and cancelled my membership before THAT happened.

I wish I could give it negative stars.

Replies
Top of Page | Next Page >

Roomster Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 154 ratings and
161 reviews & complaints.
Contact Information:
Roomster
285 West Broadway, Suite 320
New York, NY 10013
646-862-2841 (ph)
www.roomster.com
Compare Moving/Relocation Companies