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Deception in International Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- It was flowers to a very special person. Flowers, large teddy bear, and a birthday card. The delivery was made by a local flower shop in Mexico. The flowers delivered was in no way the same as illustrated in the website. The teddy bear and the birthday card were not delivered. The delivery person stated that only the flowers were ordered by FloraQueen. A day later, a small teddy (ordered a large) was delivered. Again asked about the birthday card... nothing.

The result were flowers not as ordered, small-size teddy bear ($10), and a note (birthday card, $6) written by a first grader on a white piece of paper. I wish I had the ability to show the pictures of the items received to prove my point.

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Broken, Wilted Flowers and No Attempt to Put Things Right.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISS -- I ordered a £60.00 arrangement for my mum for Mother's Day and was shocked when I saw the pictures. There were several broken heads and the lilies were wilted, brown and bruised. I sent the pics to Flora Queen, expecting them to apologize and either refund me or send replacement flowers, but all they did was make an excuse about the images in their website not necessarily being what the flowers will look like. They offered me 30% discount off my next order!! I feel conned and ripped off, as well as upset that my mum received such an awful gift from me for Mother's Day when we couldn't be together. Flora Queen are a disgrace - don't be taken in by the stock images on the reviews on their website.

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Awful FloraQueen service, overpriced, Chipped Vase, Dry Flowers, Birthday card = stapled Business card size
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PISSOURI -- Hi, Awful company to deal with, website images far from reality in all items, major let down, non-refund approach to immediately returned effort.

  1. EUR 5 for a birthday card. Nothing like the image on site, just a large business card-sized piece of card stapled to the mesh. See picture.

  2. Chipped & very cheap Glass tube for EUR 15 Vase, that again was illustrated differently on site.

  3. Charged Over EUR 120, received text from actual florist that did the work when I complained they would have charged EUR 40. See attached text from actual Florist contracted.

Terrible service that saw chipped vase, cheap piece of card, not even image or fold over like on-site, didn't refund, with chipped glass vase. What business has so little pride and response to deliverability. No Integrity, wants to be the Uber of car services, selling florists work at a 3X price, with zero commitment to your events and delivery quality. Images of extras not reflective of that delivered not remotely. AVOID.

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Skip & Save Your Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Friend from England placed an order for our wedding party - for 72 Pounds flower and the flowers we received worth A$15 from the grocery store. Do not trust this company. They would not refund - no contact phone or automatic response after placing an order. What kind of company is this? Nothing but a scam. Do not bother please.
From A$127 they place an order of $50 - gaining 60% profit and all you get are flowers worth $15 that you can get it at the supermarket.

A ripped off and a scam. Their website look very professional but check all the nice comments is only one line with beautiful flowers attached. You can tell, they are not from the customer! Does the flowers look like A$127 or $50 or $30 or $15??? The answer is the last one!

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Supremely Disappointing and Frustrating
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I basically had a tradition of giving an orchid to my girlfriend on her birthday. One year she was away in a south American country as an exchange student. When the moment for giving her an orchid arrived, I was enchanted by the very well disposed webpage of Floraqueen, and the pictures of the 'sample' flowers they deal with. Getting down to the point, I put my hopes of surprising my girlfriend with her gift and making her happy on her birthday, and when she showed me the flower she received, I almost cried of the anger and frustration. In my heart, she deserved much more and at least what I thought I paid for.

Here is the picture so you can judge by yourselves. I just want to share my experience so any other romantic out there won't go through the sad experience of feeling scammed on such significant moments. I want to add that I actually upgraded my flower for the premium type. I can't imagine what it would be the standard. For me is just a numbers game, and the quality of an orchid in particular is given by the number of blossoms and buds. If you compare the pictures in those terms, you might understand my frustration. The picture on the left was the one on the website, the one on the right the one that was delivered.

I also want to add that I contacted customer service, and they said that the flower delivered corresponded to what I ordered. My belief is that this company simply outsource its services on any city they offer deliveries, and there is no quality control or whatsoever.

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Flowers Never Delivered!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BARCELONA -- Please do NOT ORDER from this company! I'd rate it ZERO stars if I could. Worst online shopping experience I ever had. I ordered a Mother's Day bouquet to be delivered on Monday May 7 and instructed to call in advance. 7 days later there is no delivery. The giftee was home during scheduled delivery time and NOBODY called or came. The customer service is useless, they even asked to tell the recipient (a bed-bound elderly person) to contact the florist and pick up the flowers. They won't give me a refund as I requested, instead they offered a 20% OFF in my next order. Ludicrous!

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Terrible, I Feel Ashamed of What They Delivered to My Mom
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INTERNATIONAL -- On the left, the plant that I paid for and expected to be delivered, on right, the thing that they delivered to my mom. Plus, they didn't deliver the plant to the address I gave, my parents had to go and pick it up. Totally awful, I'm so sad, that is not the kind of gifts I use to give my mom or a special someone. Don't buy with them.

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Fraudulent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEBRASKA -- Avoid FloraQueen - nothing but a scam. No contact info, no confirming or acknowledgment of flowers ordered online for International Delivery. Totally a rip off - do NOT order from them. Save your money and order through Amazon.com.

I have flowers delivered for our wedding in Australia. My girlfriend paid 72 pounds (A$127) from England and we received a wilted flower of $15 - like the one you can get at any grocery store. Delivery was for wrong date. Flora Queen took 70% profit and the rest is your own tacky problems. No contact phone, mail on their website. That is one of the sign not to be trusted. They said they are based in Spain - that is, if you also believe it. They will never refund - until PIGS fly!!! Does this look like a A$127 flowers??? Only 1 rose stem - the rest is tacky flowers from the roadside!

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Terrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPAIN -- I live in United States and I wanted to surprise my mother who lives in Spain, for Mother's Day. So I paid with two months in advance for a nice bouquet of flowers to be delivered on Mother's day. The flowers arrived 5 days later and no even close to what a paid for.

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Fast Delivery but Horrible Flowers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

The picture can speak on my behalf. Paid £43 for this horrible flowers. They arrived on time as requested however the flowers looked like a child grabbed them from the back garden and put them together. I will never use them again.

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Floraqueen Rating:
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1.3 out of 5, based on 103 ratings and
109 reviews & complaints.
Contact Information:
Floraqueen
Carretera antigua de Valencia, Num. 1 (B204), 0883
Barcelona
www.floraqueen.com
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