Why did you cancel your trip. There are restrictions on trip insurance.
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glc (07/23/2006) |
Lynda: Legendary Journeys is licensed by the State of Florida. If you want to file a complaint go to: www.stateofflorida.com, but consider what Spiderman said..the insurance does cover cancellation reasons such as medical, death etc..but not all.
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My reason was legit. My husband suffered a very serious injury. When we called them they said our insurance would cover both of us as she was my roommate. Turns out they paid my premium too late and hers not at all!!!! Very shady indeed!!!!
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Does the AARP have a consumer advocate? I would imagine these folks would not like their practices exposed to a wider audience.
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If the travel agent did not really pay for the insurance then you have to go to him, unfortunately. But sending letters and emails is cheap - try sending to the newspapers, travel organization, sites like this, etc. There are so many different travel policies. If you paid the extra to have total refund if you canceled for any reason you would be covered but, if you cancel for medical reasons it would have to be one of the people traveling.
Check the complaint at http://www.sptimes.com/2003/07/20/Action/Refund_on_Alaska_crui.shtml, guess who it is about, that's right, Scott
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I've complained to the attorney generals in Florida and New York, lots of newspaspers and I've even been on national television, Ask Asa of NBC. We called the travel agent and were told that both my friend and I were covered as the injured was a family member and she was my roommate. They also said we could cancel up until the day beforethetrip and wouldbe entitled to full refund. The story changed when we found out the insurance was paid too late. Legendary should have paid them on time. I paid Legendary early. I later found outI never should have taken out insurance with the agent that booked the trip. They work together. I also ne ... more >>
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Timboss-thanks for the tip! I'll be writing to the St. Petersburg Times for help!
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The first question I have for you is: Did you get the insurance policy in writing?
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Charles Scott never paid for the policy when I booked. When I called the office said it (insurance) should go into effect as soon as they receive my deposit. It was listed on my bill, I gave him a deposit, paid for my trip in full on May 31, 2005 and the insurance policy went into effect on August 4,2005. And he keeps trying to blame me.
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That still didn't answer my question. Did you get the terms of the insurance policy in writing?
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I did receive a brochure from the insurance that covered my situation. Legendary did not pay for the policy when they received my deposit. My policy went into effect two months after I paid for the trip. This is not my fault.
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Mrs Sposato is providing 71% of this information. She purchased the Alaska trip in December 2005. The booking form required a deposit and (if you wanted insurance) the full payment of the insurance policy. She only paid the deposit. At Final Payment was made in June 2006 with the insurance payment. The policy was purchased then because it was paid for then. The insurance company declined her claim because the medical condition (which was her husband) occured before she paid her insurance. The claim has been rejected by the state of New York and Florida. She continues to tell 71% of the entire story. Lesson learned here for everyone else. ... more >>
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Mr. Ferguson, I find it amusing that you are addressing my complaint here but never answered the letter I sent you. I have the paperwork to support each of my claims. I was never asked for a separate insurance payment. My initial receipt from YOUR office proves this. The rest of your story is nonsense as it is based on disregarding this fact and many others. My husband didn’t have a pre-existing condition; he had a life threatening car accident after the trip was paid in full. If your office had paid the insurance premium when I sent my deposit there would have been no problem. Both the New York State Attorney General’s office and the Flo ... more >>
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Dear Mrs Spasota: Again 71% accurate. When you made your reservations in December 2005 you signed a reservation form that said EXACTLY: "You will note that trip cancellation/interruption insurance has automatically been placed on your booking receipt. We do this because Legendary Journeys highly believes that insurance is an important protection while you travel. Enclosed is a summary of rates and benefits of the travel insurance program. The insurance is automatic. If you are paying by credit card, the insurance will automatically be processed with your returned paperwork. IF YOU ARE PAYING BY CHECK (WHICH, MRS. SPASOTO YOU DID) YOU MUST I ... more >>
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Mr. Ferguson, My trip was arranged by phone. Then I received a receipt reflecting all options, including insurance. Your reservation form said the insurance should be included. Mine already was. There was no rate schedule and no request for additional payment. I discussed this extensively with Ms. Archer who can verify I called and asked if anything else was needed. She said, NO. Please stick to the facts not what you should have done! I am a very responsible person. Had I been informed that you wanted payment a particular way it would have been done. My timely payment and communications with your office verify that. Again, Mrs. Fried ... more >>
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RE: Legendary Journeys;
I, too, have had an issue which as of this writing has not been resolved. It concerns reimbursement for a cancelled land tour scheduled during a Hawaiian Cruise in January, 2007.
My main beef is that these people fail to communicate and say absolutely nothing - not to mention calling back after giving info and phone number to do so. AND, Mr. Ferguson's failure to have the courtesy to answer my letter (Certified) and advise me of my refund for the cancelled tour (cancelled by the Cruise Line, NCL, no less!). NCL advises me that they have reimbursed LJ and it is up to LJ to reimburse me. As of yet, nothing, but, I ... more >>
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