Universal Nissan Complaint

A Universal Disaster at UNIVERSAL NISSAN- Orlando - Service: 2006 Nissan 350Z

8
Helpful Votes
Posted By: sasegrl350Z on 8/11/2006

Location: Orlando, FL

In June 06, I took my 2006 Nissan 350Z for service. I have the Nissan service package. The tech initially refused to accept the plan then with proper documentation - they credited the service. July 06, returned to Nissan for issues with rust on my hood, non-flush gas door and oil change. Was told over the phone the rust was from "fall out" not covered under warranty and when compared to other 350's the fuel door was consistent in design.

About 10 minutes later, I received another call to inform me that a new fuel door was order. They were unable to explain the reason behind ordering a new door. When I picked up my car, the service indicator sticker was not inside. My tires were not reset (issue indicator light was still illuminated) and there were no visible signs where they felt or closely examined the "fall out" rust (car was dirty - no prints visible). On August 3rd, the Service Engine Light came on. On August 4th, the car was returned to Universal Nissan, where we were informed not only had my fuel door been in for two weeks but they had no contact information on file for my account. Mind you - the car had been for service TWICE and on both occasions I was called. The Service Director reassured the rust was fall out and had a tech buff a small spot out as proof. He also instructed that the Service Engine Light was a 99.9% result of the emissions sensor caused by not turning the gas cap tight enough. It would take approx. 30 key turns to build pressure back up and the senor would auto correct causing the light to go off. The car was never checked, placed on any kind of diagnostic system to ensure that truly was the problem. Today, upon accelerating onto the highway in rush hour traffic, the car completely shut down. It was a fight to get the car onto the shoulder. Over 100 miles from home and the Universal Nissan dealer, I was able to contact a dealer in Wesley Chapel Florida to service my car.


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    dealerdirect (08/12/2006)      
    Wow, there are so many things wrong here I don't no where to begin. 1) What is fallout???? Is Florida next to Chernobyl??? I have been in this business for a long time and that is the WORST excuse I have ever heard. 2) 30 turns of the key to build up pressure? Don't think so!!!!!! Telling a customer to ignore an engine light,other than being the dumbest comment ever made, it well be cause why you ended up stranded. I don't know if you have already recieved your survey from Nissan about your service, if not I would hope that you take the time to FILL it out appropriatley and return it. I usually side with dealers on the complaints, but ... more >>

    sasegrl350Z (08/14/2006)      
    Thanks for the reply. The Service Director said "fallout" was caused by the limerock used in construction work throughout the city. The body shop apparently had seen it on several of their cars on the lot. I used a clay compound and good wax which took out almost all of the spots. I still have a few small places where, without a good buffer, I was unable to get cleaned up. I did file a complaint with Nissan Consumer Affairs and advised the dealership of doing so. I was told I would have a response today. We'll see!

    SS350z (02/23/2007)      
    I agree that Universal Nissan is the worst place to go to get your car serviced. I have an 06 Z also and have been dealing with oil consumption. Their service supervisor has mireported nearly every reading. This last time it was down 3/4 qt and he said it was down 1/3 qt. He put 1/3 qt in and I checked it the next morning and it was down 1/2. These people simply can not be trusted with servicing your vehicle. STAY AWAY FROM UNIVERSAL NISSAN in Orlando, FL!


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