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Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCALA, FLORIDA -- On February 1, 2014 we purchased bedroom furniture from Kane's. The furniture was delivered to our new home on February 14, 2014. It was NOT what we expected. FIRST - The foot board drawer was crushed and they delivered the wrong night stand. SECOND - On February 19th the new foot board was delivered and the delivery crew put it in WRONG. They drilled screws throughout the platform. (BAD TRAINING) They delivered the correct night stand. By the way, the first night stand they delivered was a lot more money.

THIRD - I noticed a scratch in the other nightstand and called. A representative came out to look at the nightstand and take pictures on March 19th. I was told someone would get back to me with repairs or replace the night stand. It was finally replaced on March 26th.

FOURTH - The worse event was at 5AM the week of February 24th. The bed frame collapsed in pieces with me and my husband in the bed. It made a huge crackling noise and then CRASH! BOOM! BANG! My husband was able to get out right away, but it took awhile for my husband to get me out of the bed. (Reference to the above --delivery crew was NOT trained properly on how to install this kind of bed.) We called the office and spoke to John and he seemed very concerned. A new bed was replaced on March 5th and this delivery crew was appalled by the way the bed split in pieces and stated the bed was put in totally wrong.

The delivery crew on February 19th was not trained on how to install this platform bed. This crew on March 5th noticed that the floor was scratched from the incident. Also, I was promised a complete new bed, however, even on March 5th delivery the new headboard was damaged so we kept the original. Point: The furniture coming from the warehouse is NOT checked and arriving damaged. NOTE: How many times someone had to be home with all the above incidents.

A report went to corporate on the above incident which we believe was addressing the scratched floor not the traumatic experience of the collapsed bed. It was handled by Sue **, in the corporate office, and we were given a settlement for the incident in the amount of $510.00. The $10.00 was for the papers to be notarized. At this time, Sue ** stated that is the maximum settlement from corporate. If we wanted more they would send someone out to give an estimate on how much it would cost to repair the floor or we could go to court.

It makes us wonder, if the owners of Kane's Furniture realizes how serious this incident was and it was the fault of the delivery crew. We are grateful; as I am sure Kane's Furniture owners are too, that we were not seriously injured. I was sore the next day. However; this does not minimize how traumatic this experience was for me and my husband. So, corporate gives us $500.00 and calls it a day. We hope this never happens to anyone else. We did not want the hassle of going to court; however, we do feel it was not taken seriously.

We just moved to Florida from New Jersey this year. We were not familiar with the furniture stores. We asked friends that have lived here for years and they told us that Kane's has quality furniture. Unfortunately, we spent a lot of money in your store and did not get the quality or delivery service we were expecting. I am very disappointed with my bedroom set. It scratches easy and I am still very uneasy to date when I get in the bed. I should have listened to my daughter. She told me to return the entire set and start over at another store. However, we were overwhelmed moving to a new state and getting settled.

We are not sure what Kane's can do for us at this time. We believe that is for the supervisors to address the above or ignore the situation. The furniture was not cheap. We are both retired with limited income. You don't mind paying for furniture or an expensive meal if you get the quality and good service. We needed to document our disappointment with this furniture experience. Maybe the problem is the delivery crew not being trained and in the warehouse. It is our understanding that it is impossible to check the furniture before delivery.

At this time, we will never recommend or make a purchase at your store. I feel disappointment when I look at my bedroom set. Buyer's remorse!! The manager stated to me nothing else can be done!!! I just want the consumer never to buy from Kane's Furniture.

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Beware, No warranty if you have to move even if back breaks 5 months after move and still within a year of purchase.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CASSELBERRY, FLORIDA -- I purchased a love seat and a sofa just less than 1 year ago and had it delivered to the house I lived in at that time. Flash forward <1 year later and I have since purchased and moved into another home. The love seat I purchased has a motorized recliner and head rest, the back of the seat has broken, obviously structurally, and now protrudes into my midsection making it painful to sit in. I contacted the warranty department, sent them all of my documents and they told me that since it was within the 1 year period I needed to contact the store, which I did and was told that since I moved my warranty is now null and void since there was the "possibility" that I broke it in the move.

Hmmm... That means that there is still the possibility that it was not and it was actually a manufacturer's error! But you all know that does not matter, you assume all of the risk no matter what because they have it printed on the back of the sales ticket. Another case of take the customer to the cleaners and assume no possibility of risk. I read the back of the sales ticket and can't find any reason why they could be held liable for anything based on all of the conditions! Don't buy from Kane's, you will throw away $3k within a year and won't see any recourse! Oh, by the way, the couch was fine for 5 months after the move, reason to believe that it wasn't due to the move but that really doesn't matter!!!

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No service after the sale
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLEARWATER, FLORIDA -- Purchased a sectional, 7 pieces, two motorized recliners, 6 years ago. Came with a warranty. All pieces look and feel brand new, except one. You cannot lay on that side due to it being 2" shorter than the others. Called to have it looked at under the warranty and received a call that it is not covered. Sinking they say is due to that seat is sat in more, well there are more than one person in this family and we all don't sit on that piece at the same time. Plus there is a massage chair that my husband sits in the most when he is home from work. Kane's furniture talks as good talk, but performance and support after the sale is extremely poor. I would recommend shopping elsewhere!

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ZERO Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CASSELBERRY, FLORIDA -- Told me three times, "we will call you", but never did. They gave me a July 2nd, 2:30-6pm, delivery window. With no courtesy phone call, they showed up at 7:28pm and of course, we were no longer home. July 3rd, I called them at 10am the next day and was told it would be another week for delivery. I said no. I want a refund. I got a callback and the manager was working to get a quicker delivery date. So 10:30am July 3rd (Tuesday) - July 6th, (3 full business days) NO PHONE CALL, NO NOTHING. Kane's Furniture does not care about customers. I do not recommend doing business with this company.

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Electric Recliner
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCALA, FLORIDA -- Dec. 2, 2012, my brother purchased an electric recliner for our mother, paid over $500. Mom was then 95 years old. There are no pets, kids just 4'11" tall 135 pounds old lady in her bedroom. The chair started peeling early this year 2016, it being in her room I'd forget to call it in until the last few months. Apparently this Lifetime Warranty, is a fake. The upholstery is for one year and the cushions as well. I have written, called and they've upped the $100. To $200. Towards store credit. Mom is now 98 next month 99, and has her senses and tells me no, she wants a new chair. "They are hoping I'll die and they won't have to deal with me".

Mom sits in her chair 12-14 hours a day. She's hard of hearing so we have headphones so the rest of the house has peace, she's got macular degeneration so she sits up to the TV with the footrest out. "You may not to keep your furniture for life but it's nice to know you can". She's started talking to herself about the chair and what she's going to tell them. I'm going to take her and the chair in the back of our truck and show everyone entering what they don't warranty. I just need help getting it in the truck! I've written the BBB, I've posted on their FB page. Now I can't bumps me off, we have all original paperwork from this purchase.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CASSELBERRY, FLORIDA -- Their advertised "Guarantee for Life" is a fraud. They do not cover SEAMS which when they rip your couch is no longer usable. I have had a couch for 8 months and have had over 5 service calls to repair issues on the couch. Kane's refuses to acknowledge that the couch is defective and now say the seams are not part of their warranty.

One store tells me they are covered as part of the one year manufacturer warranty, while the Casselberry General Manager Dean tells me the seams are not covered and the couch does not come with a manufacturer warranty. When I asked Dean if that meant if a seam ripped the day after I received the couch if that would mean Kane's would do nothing about it he used his corporate nonsense and said, "The warranty does not cover seams."

With a previous issue it took Dean two weeks to get back to me after leaving multiple messages. He only called once I called Corporate and posted on social media. This time around I went to the store and Dean initially told another manager to relay a message to me instead of coming out to speak to me himself even though I could see him through the glass window of this office. He only came out to speak to me after I told the manager that the response was not acceptable and it was poor customer service for Dean to look at me through the glass but not be willing to speak to me himself.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARASOTA, FLORIDA -- Purchased a Sofa/Chaise combo. At about the year mark the cushions on the sofa were literally shifting in every direction and the only time it is used is when we have company. Checked our paperwork and found that this was the last day of our warranty which also happened to be a Sunday. Called the store and they told us to talk to Customer Service on Monday. Went to the store on Monday and the lady in the office set up an appointment for an inspector to look at it.

The inspector showed up, took some pictures and left telling us someone would contact us in a few days. He never asked what the problem was or anything. Next week got a call that the inspector didn't find anything wrong and besides it was out of warranty. Sure it was out of warranty because they made us wait a day until it was out. I waited an hour to settle down then called back to complain about how this was handled and the lady said she would talk to someone and see if there was something they could do. She came back and said the person that could help would call me back shortly. Never heard back.

About 2 weeks later, after writing a neg review on their site, I got a call. The lady said she would make some calls and see if they couldn't get something done. She said it would be after the first of the year. Haven't heard anything. I called and left a message, called back later and got voice mail again. Still haven't heard anything. If you have a choice don't use them if you expect any kind of service after the sale. Why spend your money if they aren't going to help if you have a problem.

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Dining Room Chairs
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NAPLES, FLORIDA -- Worst furniture store. Horrible customer Service. They sell inferior products and take people's money. I had a horrible experience. No one cared to help. No managers cared. I don't want anyone to go through what I did. Don't buy from Kane's. They do not help their customers. No customer service. They don't care. I bought a brand new kitchen and dining room set. On the FIRST use the chairs got some food on them which stained. I wanted to swap them out. They would not do it and were very rude. I should be stuck with them. Me the small consumer. The big corporation Kane's will do nothing. I am so upset. I guess the chairs are supposed to be disposable and thrown out after the first use. I will never buy anything from them again. Buyers beware!!

Replies
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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKELAND, FL, FLORIDA -- I purchased couch, two seater, and coffee table. It looked muddy green in the house. Asked store mgr in Lakeland to return for a different color. He told me to put a lot of light on them like in the store. I told him they still look bad in here and I just painted. He said he really didn't care. I could hardly believe his response. I cancelled the entertainment center on back order and he didn't care. I told him I will write reviews about you. He said he didn't really care about that either. So here it is. More to come.

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Thieves And Crooks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CASSELBERRY, FLORIDA -- I purchased a leather recliner last weekend and they just delivered it 30 minutes ago, I sat down and it after the delivery men were gone and the leg portion of the recliner is so difficult to close you have to kick it with all your might for it to lock in place so you can sit up. I immediately called the store in Casselberry Florida and spoke to the manager Ian and he told me that they don't have a return policy and that it was my fault because I didn't read the small print on the back of the form.

He said he would send a technician but I told him the one on the showroom floor was difficult to close as well and his salesperson said it was because it was on the floor and had been abused it and the one I would receive would not be that difficult to close. Not only did the manager blame me, he kept talking over me and would not let me get a word in edgewise, I told him that was highly unprofessional.

He was exceedingly condescending and I have never been treated this poorly in my life. I work the second largest employer in Orlando as an office manager and I will be telling every single person I work with to avoid Kane's like the plague. Well done Ian! The manager Ian also told me to call on Friday and speak to the GM Bud. I will be filing a complaint with the Better Business Bureau as well.

Company Response 03/17/2018:

Update.... I can't remove my post above so here's an update.I have to say that bud, the general manager, has delivered the best customer service that I have had in years. He was attentive thoughtful and really wanted to find something that I would like. I highly recommend this store.

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Kane's Furniture Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 14 ratings and
16 reviews & complaints.
Contact Information:
Kane's Furniture
5700 70th Ave. North
Pinellas Park, FL 33781
1-888-373-4088 (ph)
www.kanesfurniture.com
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