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AT&T Cable Services Complaint - Being charged for services never received - Internet

Internet - Complaint
Review by Stephie on 2006-09-24
CHICAGO, ILLINOIS -- AT&T was called and asked about installing internet service back in May. I was informed that I was able to receive this service and that someone would be out in 1 week to turn this service on. I had to wait at home from 8am - 5 pm for someone to show up. At 5:30 pm someone showed up and said they hooked up the internet and left. I went to go on the internet but it wouldn't work. I called AT&T and they said that they had until midnight for the service to work and told me to call back. At midnight the service did not work and I had to reschedule for someone to come back out in another week. One week goes by and I wait at home again from 8am - 6pm for someone to come out. A guy comes out and tells me that there is a problem and says that it is late and I will have to reschedule. I call AT&T again and in about another week someone comes out and "fixes" the problem. I try to go on the internet and am not able to. I call AT&T and they say that there was 2 problems but the guy only fixed 1 problem hoping it would work. I had to reschedule for another week and waited yet again at home from 8am-6pm. The guy never shows up! I called AT&T again and reschedule waiting another week and a guy comes out looks around and leaves. I later get a call from AT&T saying that they are unable to provide me with internet service because my distance is too far. The guy says that I won't have to pay anything. Well...I receive a bill in June for $133.80!! I call AT&T on June 29 @ 2:27 pm and get a lady named Christina who says if I don't pay I will go to collections and that they will ruin my credit. I explain to Christina what happened and am told that I have to pay. After threatening her with the BBB she says,"Well if you ask me nicely I can transfer you to customer care who backtracts accounts." I ask nicely and am transfered to Lynda. Lynda tells me that my problem is not her problem and that I have to pay. After arguing with her she finally says, "Well if you ask me to backtract your account I can." I ask her if that is her job and she says yes but she cannot offer a service unless I ask the right question. Well this goes on for a while, me trying to guess the right question and I thought my charges were backtracted and reversed. Well on Aug 30 I receive another bill, and a threatening letter for collections. On 9/14/06 @ 10:13 am I call AT&T and get Edna who refuses to talk to me and says this is not her problem that I did not receive service I still have to pay. I have recently received a letter from collections for AT&T service that was never received but AT&T says that they have my social # and all my info and I have no choice but to pay them even though I never received even one second of service from them or they will destroy my credit!!!!!!!!!!! This company is awful. It is the worst company I have ever dealt with
Comments:
Posted by rhondam718732 on 2006-09-25:
You know...I feel for you. Direct TV does this also...their cust service reps are alloed to credit but it must be on record that the customer requested it. So I have had reps "steer" me by saying "Well if you are asking for a credit then I can provide it...are you asking for one?" It's silly games
Posted by CautiousConsumer on 2007-05-18:
As soon as it goes on your credit, launch an investigation through the credit reporting company. Get a lawyer if you have to.

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