I filed a claim with Mercury on Sep.17, claim number is #ZU904921-95. When the person insured under Mercury hit left doors of my car on the drive way, the insurant admitted it was her fault at scene, because she have to yield before she back the car from garage to drive way, and she also admitted that she had already saw my car on the drive way before she back from garage.

Obviously Mercury is fully responsible for the damage to my car.

But Mercury agent instructed her to make a false statement and not to admit her fault, so that they can refuse to pay my car's damage. When I made claim to Mercury, they already made decision, so does not matter how my statement with physical evidence proved that it is Mercury's fault. Yet they abused their power and acted against moral ethics in insurance industry.

I called them at (888)917-6372, their customer service is very poor. After adjuster Rodrido told me they can only pay 30% of the damage, I requested his supervisor Marisa to review the case, but she rejected my request, and told me they would not even review this case, because my statement was different than their client's story, and they only trust their client's words. Therefore, they made judgment only based on one side of story, but totally ignore my statement which is not in their favor.

In addition, I got confirmation from the insurant, Mercury lies to both parties to avoid paying the compensation. They told me it is 50/50 fault, but they told the other party it is her fault. So in the end Mecurty is getting away with the penalty.

Because Mercury Insurance Co. is such dishonest company, they should be punished for their bad behavior. Their business should be suspended until they stop cheat and trick claimants.