CompUSA - Tucson, AZ Complaint - Useless and Expensive Extended Warranty - Sony VAIO Laptop Computer
Sony VAIO Laptop Computer - Complaint
I had a computer meltdown while travelling abroad. The expensive "International Warranty" offered by CompUSA would seem to have offered some comfort. Alas, no. When the computer was shipped to the Notebook Repair outfit that CompUSA sub-contracts to, it suddenly appeared (from a few digital photos) that my laptop had sustained waterdamage. Nothing was ever said as to whether the water damage was material to the fact that the computer stopped working (it wasn't) but it offered, apparently, a convenient excuse for both CompUSA and the Notebook Repair company to walk away from my laptop. Beware! My experience here is that any excuse will do to avoid a warranty coverage. Tiny stains within the computer (not deemed relevant by Sony repair people in South Africa at the time I first took the PC there) suddenly became "the excuse" when the laptop was sent to the States. Conclusion? The "International Warranty" is a joke. It was wasted money and someone should have a look at how many computer claims are swept aside using "slight water damage" photos as "evidence" justifying a refusal of claim.
Iain T. Benson