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CompUSA - Tucson, AZ Complaint - Useless and Expensive Extended Warranty - Sony VAIO Laptop Computer

Sony VAIO Laptop Computer - Complaint
Review by Iain Benson on 2006-10-27
I had a computer meltdown while travelling abroad. The expensive "International Warranty" offered by CompUSA would seem to have offered some comfort. Alas, no. When the computer was shipped to the Notebook Repair outfit that CompUSA sub-contracts to, it suddenly appeared (from a few digital photos) that my laptop had sustained waterdamage. Nothing was ever said as to whether the water damage was material to the fact that the computer stopped working (it wasn't) but it offered, apparently, a convenient excuse for both CompUSA and the Notebook Repair company to walk away from my laptop. Beware! My experience here is that any excuse will do to avoid a warranty coverage. Tiny stains within the computer (not deemed relevant by Sony repair people in South Africa at the time I first took the PC there) suddenly became "the excuse" when the laptop was sent to the States. Conclusion? The "International Warranty" is a joke. It was wasted money and someone should have a look at how many computer claims are swept aside using "slight water damage" photos as "evidence" justifying a refusal of claim.

Iain T. Benson
Consultant
France.
Comments:
Posted by DebtorBasher on 2006-10-28:
I've always been told by people InTheBiz that purchasing an Extended Warranty is a waste of money...and have been advise against it...they said between the store's warrenty and the manufacture's warrenty the consumer doesn't need anything more than that.

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