And who knows what they may have done to that burger before they gave it to you...Yes, I would report the treatment and racial remark.
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Terrible treatment. Another Wendy's debacle.
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About 25 Wendy's around here just closed, all bankrupt. Not sure if this is a nationwide trend but as many complaints as there are here I wouldn't be surprised.
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I agree with DB in the fact that they probably did something nasty to the food and I hope you didn't eat it. I can't understand the fuss they had to make over an incorrect order. It happenes and all they needed to do was fix it. I don't know why employees take these things personally, it's just a food item not a medical error. I would also agree you need to notify the corporate over both the b**ch remark and the racial remark. And don't let them try to get by with a free food coupon. You deserve a much bigger apology then that.
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DORCAS, when they get that defensive over a customer trying to correct a mistake they made, it tells me they had quite a few complaints and messed up orders and may feel if they got anymore complaints they will lose their job...one would think if that was the case they would be more careful...also, there are those who may not like the job they got themself into, so they will do and say anything to get themself fired...if they get fired, they can collect unemployment benefits, but if they quit they can't...I've seen it at NCO...once the collector found that collections wasn't their thing, they would fight with and even hit the manager, start a... more >>
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STOP GOING THERE!!!!
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Well, this sounds terrible.
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^^^^^^^^^^^^^^^^ Ya gotta do better than that, Pirate!
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DB:Another good possibility. Free pay for no work; playing the lazy card.
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i am apaled by this! whenever my wendy's messes up, they just give me a few extra burgers and free drinks. they usualy dont care, its not thier mony.
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I'd just bet Lovely was all sweetness and honey when pointing out the mistake in the order. I can hear it now: 'Hey you dumb (insert derogatory noun), you screwed up this order.' When the employee responded not to Lovely's liking, a few more expletives poured forth. IMHO, it's all summed up in this statement: 'I will never go to a Wendy's and will take out any investment money we have with Tim Hortons and Wendy's.' It's a fast food joint, for pete's sake not the Ritz or The Palm! Lose that imperious attitude. Chalk it up to lazy employees and don't go to that location again. Sheesh!
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Ponie there you go 'assuming' again. Are you related to JayD?
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I don't even think the circumstances are relevant here. If the cashier in fact said "unappreciated white b****". ", that's a racial slur, and everything else doesn't matter (unless one was used at her first). Management of that location should be notified, and the employee should be terminated. No second chances , no excuses, no questions asked.
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I agree with Slim!
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I agree with DB
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I agree with Lidman
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I agree with Liddy.
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I agree to disagree. :)
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I disagree to agree :)
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I agree to disagree to agree
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I worked at a local KFC several years ago and where it is located some ppl come as far as 15 miles to get food. If we messed up the dinner or lunches for ppl and they called back in or even came in to let us know not only did we fix it and make it correct but if they lived a ways out or Store owner would make new meals, yes even a 20 piece meal and take it to the cons home. We wanted our customers to come back and many we knew by thier names. If I had ever said ANYTHING Like that my A$$ would have been grass and I would have walked out the door with a pinkslip in hand. Something those at that Wendy's should have had done to them, that was... more >>
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Its is better to be nice than to provoke people whom you know are already irritable and working for minimum wage. Im sure that alot of employees making that amount of money dont want to hear some college grad talking lowly and acting lke they are of some royalty. Nowadays "customer service" is non existent. Be nice; its better to be above than below
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Absolutely insane!
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