I have been a customer w/WAMU for at least 6-7 yrs. The other day I went to check the balance on my account and discovered it was overdrawn. When I pulled up the detail on the account I discovered (to my horror) that they cleared a ($400) 2 1/2 year old stale dated check that I had initially put a stop payment on.

After several conversations with reps/managers over the phone I was told they will put it in for a 'dispute request' and that I will find out within 5-10 days whether they will investigate it or not till then I'm out my money. Not happy with that answer I walked into a branch and asked to speak to the manager. She put it to me short and harsh that because I did not continue renewing the stop payment that they have the right (listed in terms/conditions on page 32) to clear a check no matter how stale dated it is. It is MY responsibility as the customer to continue renewing the stop payment EVEN if those fees surpass the amount of the check. WHAT A RIP OFF!! So the lesson learned from this that the rule that a check is stale dated after 6months is a LIE!!! A BLATANT LIE not to mention VERY MISLEADING! It is null and void on the terms and conditions. As we speak I'm researching other banks to determine where to open an account tomorrow.

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