I visited store number 373 on 10/27/06 and because of what I experienced, I do not plan to return. I asked the person that waited on me if I could have the next batch of waffle fries that came out and I told her that I didn't mind waiting for them. She told the people in the back that I wanted to wait for the next batch of waffle fries.

The team leader walked over to her and said something that was apparently displeasing because the team leader started shaking her head no. I heard the team leader say that she wasn't going to do it and then she went in the back to talk to the fry cooks. Less then a minute later, the person that was originally waiting on me, hesitantly gave me my order; her actions seemed to say that she was doing something that she didn’t want to do. Puzzled by the events that transpired, I asked her if the fries were fresh. She said that they hadn't been there that long, all the while she was very hesitant. I tasted them, and although they were very hot, they were soggy and greasy which is unlike Chick-fil-A fries. While all this is going on, another person in a different line had asked for fresh waffle fries, which he received. I know this because he was actually a friend of mine. The person that originally served me kept watching me, as I tasted my fries. I asked my friend to taste his fries, which tasted different. Before I could say anything, the person who originally served me said that she would get me some fresh fries because she didn’t want me to get sick.

It is my belief, although I didn’t hear her say it, that the team leader on duty, told the fry cooks to reheat the fries that were already there. There was no reason for the team leader to go in the back and tell the fry cooks anything, especially since she was not the one taking my order.

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