[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
US Cellular Informative - Termination Fees and lying about them - Termination fees
IOWA -- I activated a line w/ Us Cellular in July of 05' then another line in Dec 05'. I;m living in the midwest at this time but am from the NW and my husband is from TX. There isnt much to choose from in this part of the country so we decided to go w/ Us cellular. We knew that we WERE NOT going to live in this area for a exended period of time and WAS TOLD BY THE KIOSK REP THAT IF WE MOVE OUT OF THE AREA THERE WOULDNT BE A TERM FEE. Now, over a year later we've decided to move back to TX and guess what, they want to charge a 150.00 early termination fee for both lines, 300.00 in total. When asked why they stated "you sign a contract for the service in the area you are in, not anywhere else." I've never heard of any cell phone company do this, if they dont have service in that area thats THERE FAULT not OURS!
I was lied to for commission from the rep! dont let this happen to you! I specifically asked the rep because I knew we were not going to be in this area for 2 years.
I was lied to for commission from the rep! dont let this happen to you! I specifically asked the rep because I knew we were not going to be in this area for 2 years.
Comments:
Posted by jvs on 2007-01-23:
U.S. Cellular's customer service department is trained to do everything possible NOT to give out the number of their home office--but if you want the termination fees waived, the Office of the President is the only one authorized to do so. Call and ask to speak to the President's secretary at 1-(773)399-8900.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
